Sales Coordinator at Кэпитал Тауэр Девелопмент (The Ritz-Carlton, Almaty) — NeverHard

Administrative Support Provide daily administrative support to the Sales & Marketing team. Prepare proposals, contracts, agreements, and other sales-related documents. Maintain accurate filing systems, client records, and correspondence. Manage departmental calendars, appointments, and meeting schedules. Prepare reports, presentations, and sales statistics as requested by management. Sales Coordination Handle incoming sales inquiries via phone, email, and online channels. Coordinate site inspections and hotel show rounds for prospective clients. Follow up on leads and client requests in a timely and professional manner. Assist Sales Managers with corporate, group, and event bookings. Ensure all sales opportunities are properly entered and maintained in Marriott sales systems. Client Relations Act as a primary point of contact for clients during the pre-contract phase. Maintain positive relationships with corporate accounts, travel agencies, and event planners. Respond promptly to client requests and provide accurate information regarding hotel facilities and services. Coordinate VIP amenities and special client requests. Group & Event Support Assist in coordinating group room blocks and event arrangements. Prepare and distribute group resumes and event information to operational departments. Ensure all contracts, deposits, rooming lists, and billing instructions are received and properly documented. Coordinate communication between Sales, Events, Front Office, Housekeeping, Finance, and Food & Beverage departments. Sales Systems & Reporting Maintain accurate client information within Marriott sales platforms and databases. Track sales activities, leads, production reports, and account performance. Generate weekly and monthly sales reports. Assist with market research and competitor analysis. Brand Standards & Compliance Follow Marriott International and The Ritz-Carlton standards and policies. Maintain confidentiality of company and client information. Support the achievement of departmental revenue goals and customer satisfaction objectives. Demonstrate The Ritz-Carlton Gold Standards in all interactions with guests and colleagues.