SailPoint Technical Support at VDart Inc — NeverHard

Role: SailPoint Technical Support Location: Canada, Remote Contract Purpose: Ensure candidates have strong communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge. a. Communication Skills (Mandatory) Ability to clearly explain technical concepts in simple, customer-friendly language Comfortable participating in and leading customer calls Structured communication approach (problem analysis solution) Clear written communication (emails, chat responses) Asks clarifying questions and avoids assumptions b. Customer Interaction Experience (Mandatory) Direct customer-facing experience (calls, demos, troubleshooting, KT sessions) Experience handling customer queries independently or with minimal support Understanding of customer expectations around clarity, timelines, and ownership c. SailPoint ISC Functional Knowledge Basic understanding of SailPoint Identity Security Cloud and its purpose Awareness of identity lifecycle concepts Conceptual understanding of authoritative vs authentication sources High-level understanding of connectors Awareness of Tenant Connectivity activities