SaaS Customer Support Specialist at GenBio — NeverHard

We are looking for a SaaS Customer Support Specialist to join our team. In this role, you will assist customers by providing support for our software platform, ensuring a smooth and positive user experience. Key Responsibilities: Respond to customer inquiries via chat, email, or phone Assist users with navigating and troubleshooting the software Identify issues and provide clear, effective solutions Escalate complex concerns to the appropriate team when needed Maintain accurate records of customer interactions Requirements: Strong communication and problem-solving skills Basic technical understanding of software platforms Ability to learn new systems quickly Organized and able to manage multiple tasks Customer-focused approach with a professional attitude