RQ11178 - Training Specialist - Senior at Maarut — NeverHard

Description: Technical: Lead and conduct training needs assessment, identifying the needs of all end-users, aligning with OPS Change Management practices. Design a comprehensive curriculum for the training initiative, including all necessary training resources. Provide project management expertise to support initiative/alignment to overall project timelines. Develop training materials for all end-users, including guides, facilitation material, online modules, etc. Conduct evaluation of training initiative to determine required supports for continuous learning. Provide expertise with e-learning authoring tools. Relationship Management and Communication : French proficiency would be beneficial but is not essential. Collaborate with subject matter experts and stakeholder working groups and project team members to determine training needs/curriculum. Provide leadership and apply knowledge and understanding of adult education theories, principles and practices. Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase Participates in the operation’s quality assurance testing and review processes Facilitate and/or support facilitators with classroom sessions (in-person/virtual). Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution. Business Knowledge: Knowledge of Adult Education theories Knowledge of e-learning software such as Articulate 360, Camtasia, etc. Knowledge of AODA and Ontario Design System (ODS) standards. Requirements Experience and Skill Set Requirements: Must Haves: Experience facilitating adult learning programs using a variety of learning delivery methods. Developing training materials for all end-users, including guides, facilitation material, online modules, etc. Highly proficient with the use of e-learning authoring tools, learning management systems and MS Office to prepare training materials. Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005. Demonstrated strong interpersonal, verbal, and written communication, and presentation skills Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships Nice to Have: Knowledge of adult education theories, principles and practices Skill Set Requirements: Public Sector Experience: 2+ years of experience working in the healthcare industry, specifically in providing training support on systems for Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, etc. Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information, preferred Adult Education Experience: Knowledge of adult education theories, principles and practices Experience facilitating adult learning programs using a variety of learning delivery methods. Training Specialist Experience: Leading and conducting training needs assessment, identifying the needs of all stakeholders. Designing a comprehensive curriculum for the training initiative, including all necessary training resources. Developing training materials for all end-users, including guides, facilitation material, online modules, etc. Conducting evaluation of training initiative to determine required supports for continuous learning. Planning and project management methodologies to conduct training programs design and development projects Monitoring progress, resolving problems, and reporting regularly to I&IT management and clients’ decision makers. Business & IT Knowledge: Highly proficient with the use of e-learning authoring tools (i.e. Articulate 360), learning management systems and MS Office to prepare training materials. Knowledge and experience with the following: Digital Service Standard, Ontario Design System, Service Design Playbook, OPS Change Management practices Knowledge and experience with the following Accessibility for Ontarians with Disabilities Act, 2005. Relationship Management: French proficiency would be beneficial but is not essential. Strong leadership and people management skills and experience Exceptional analytical, problem solving and decision-making skills to analyze and identify learning needs Demonstrated strong interpersonal, verbal, and written communication, and presentation skills Proven troubleshooting and critical thinking experience Demonstrated ability to apply strong listening skills to facilitate issue resolution Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships Strong interpersonal, facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively A motivated, flexible, detail-oriented, and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.