Royal Service Agent (Part-time) at FAIRMONT — NeverHard

Job Description We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Royal Service Agent. Inspire and create the grandest experience for our guest, clients and colleagues every day. Royal Service Agents are the heart and the pulse of the hotel. You will build emotional connections with our guests to make them feel incredible. You will be responsible for engaging with our guests, clients, and colleagues to ensure they are welcomed and cared for. Reporting to the Front Office Manager. Key Responsibilities Consistently offer the highest level of professional, friendly, and engaging luxury service Provide guests with accurate and personalized information about hotel amenities, events, and Calgary happenings Prioritize tasks, phone calls, and multiple communication channels in a changing, fast-paced environment Receive, handle, and direct all internal and external telephone communication for the hotel, manage common inboxes, and messaging services Take ownership of guest requests and concerns and ensure appropriate follow-up is completed to the hotel’s standards Follow all Royal Service and hotel-wide systems of procedure meticulously Ensure the pre-arrival experience of all guests is engaging and exciting through reservation checks, proper set up of all requests, and adding personalized touches Manage all wake-up calls for guests Establish, coordinate, and maintain a beneficial working relationship between all departments within the hotel and external partners Place and monitor work orders, interdepartmental service requests, and radio calls Ensure all guest profiles and preferences are updated, accurate, and acted on Use your creative thinking to establish memorable experiences for our guests Assist Loyalty Supervisor with tasks when requested Perform other duties as required