Retail Manager, Canada Area at The Church of Jesus Christ of Latter-day Saints — NeverHard

Description This position helps make gospel teachings, resources, and services accessible to all in a simple and affordable way, supporting the mission of the Church This role exists to provide support and leadership for Area sales channel operations, demand planning, inventory management, customer service, and inform/awareness. Responsibilities Regularly manage the work of other employees (may include mixed workforce), and is authorized, in partnership with HR, to hire or fire employees and recommends advancement, promotions or any other change of status of employees within their reporting line. Inventory Management: The incumbent is responsible for all demand planning, forecasting, and inventory management within the Area, supporting local production needs and maintaining proper levels of inventory throughout the local supply chain and especially at the retail stores. The goal of this role is to ensure optimal levels of inventory to meet customer needs and suggesting opportunities for improvement that are backed by analysis. Sales Channel Management: The incumbent ensures members in the Area have simple and affordable access to products through an appropriate Sales Channel mix, that may include the online store, retail stores, and other channels. The incumbent also ensures customers receive an optimal customer experience when interacting with the Sales Channels. The incumbent's primary goal is to standardize sales channel operations globally while understanding local customs and practices. Success is measured by key operating metrics and customer/employee satisfaction. Inform/Awareness: The incumbent is the primary owner of all Customer inform/awareness activities within the Area and partners closely with the Area Communications Committee and Area Publishing Services Manager (PSM) to adapt inform/awareness materials to the local language and customer needs and execute all inform/awareness activities within the Area. The incumbent will assist the Area PSM with the creation of local inform/awareness materials and provide feedback to Area and HQ regarding the effectiveness of all Marketing campaigns. Success is measured by execution and effectiveness of inform/awareness campaigns within the area and customer awareness. Inventory Planning: Leading Area Inventory Management and Demand Planning Overseeing the inventory health and replenishment levels (min/max) of all fulfillment centers and warehouses within the Area Ensure timely replenishment of sellable and non-sellable products through shipping analysis and order processing efficiencies Sales Channel Management: Determining area assortment by fulfillment center Determining the optimal channel mix an area will leverage to help members get product Determining assortment mix across channels Reporting and analyzing data, performance metrics and key indicators and reviewing financial performance of sales channels Providing recommendations to Store Managers and other key leaders to influence and improve key operating indicators Understand customer marketing strategies and how to apply local adaptation People Leadership: Providing vision and best practices to store managers and inventory control specialists regarding operations such as personnel management, inventory levels, product assortments, selling cost ratios, security standards for IT, proper care and sale of sacred clothing, shipping schedules, and creating standards for financial and operational issues. Travel to stores and warehouses throughout assigned area to audit best practices Hire, train, review, and manage performance of Store Managers, Inventory Control Specialists, and other Area associates on product knowledge, merchandising, annual goals, operational procedures Must regularly manage the work of other employees (may include mixed workforce) Authorized, in partnership with HR, to hire or fire employees and recommends advancement, promotion or any other change of employees within their reporting line Resolves escalated personnel issues and maintains optimal staffing levels Provide daily technical support Manage the safety and security of employees and customers Partnership: Coordinate with DTA, Area Support Manager, and Church HQ personnel to establish and report on key management indicators, goals, and facility or personnel needs Assist with Annual Planning process which includes providing feedback to MMD HQ Supply Chain Oversee the Area Retail Manager in their work with architects, building designers, and FM project supervisors on the construction and set-up of new stores and coordinate improvements to existing store locations Meet annually with Temple Presidents, Recorders and Laundry Supervisors to obtain feedback on quality and performance of Distribution products and services in their Area Coordinate work with local ICS to ensure local systems are functioning properly and that issues are resolved promptly in partnership with HQ ICS Work with Area Purchasing staff on the procurement and replenishment of locally sourced products Qualifications Required Bachelor's degree in business or related field and at least 6 years of experience in retailing, inform/awareness, inventory management or related field, or equivalent combination of education and experience Former leadership or supervisory experience Ability to change and adapt in a rapidly changing environment Excellent computer skills including Excel, ERP systems, and the ability to set up computer component systems in a POS setting Excellent verbal and written communication skills essential Ability to manage and motivate people and train employees of various learning abilities to perform social and complex functions Ability to understand financial and budgeting procedures Must be willing and able to travel extensively and have a current passport English language ability Preferred Previous international experience This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This is largely a sedentary role, requiring some bending and standing as necessary.