Research Specialist, Business and Major Events/Spcialist(e) de la recherche, vnements professionnels at Ottawa Tourism — NeverHard

Job DescriptionJob Description:\n\nSalary: Overview Ottawa Tourisms vision is to be one of Canadas most visited, sustainable, vibrant, and valued urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling leisure and business destination and lead or participate in initiatives that improve Ottawas visitor experience. We contribute to the broader economic development objectives of the city and the success of our stakeholders and, by doing so, enrich the quality of life for all Ottawa residents. Reporting to the Assistant Director, Sales, Business & Major Events, the Business & Major Events Research Specialist supports and contributes to the teams research and lead generation function in support of business development objectives. The incumbent acts as a liaison between external stakeholders including event planners, industry partners, local champions and meetings and BE & ME sales managers. The incumbent is also responsible for identifying and qualifying prospective sources of business and major events and managing the transition of each qualified lead from the research phase to the bid phase. The incumbent searches for and qualifies Local Organizing Committee (LOC) members from the local community and/or across Canada that are in favor of supporting an Ottawa bid for their respective associations meeting(s). The incumbent also maintains responsibility for ensuring database integrity within the organizations CRM system. The incumbent will also support the Think Ottawa Program. The programsgoal is to identify and recruit local leaders to support our bids in hosting worldwide congresses. This position will use their knowledge and experience to conduct standard research, cold-calling, emailing, and leverage online social media channels to reach potential local leaders. This position is based out of the Ottawa Tourism offices in beautiful downtown Ottawa. Ottawa Tourism employs a hybrid work model, with some ability for all employees to work remotely. In some cases, certain positions will have an ongoing requirement to maintain a physical presence in the office. Such details will be discussed during the application process. Key Competencies Understanding of and appreciation for the general scope of the sales professional roleManagerial-level communication and analysis skillsStrong ability to prioritize, manage projects, and think strategicallyWillingness to act as a key contributor in a fast-paced organizationAbility to accept direct responsibility for initiatives and concerns that are vital to the organizational success of the Business & Major Events TeamAbility to build and maintain external relationships; high level of competence in stakeholder managementBroad flexibility in outlook, task orientation, working style, and approachStrong commitment to continuous self-improvement and to the improvement of the position requirements Primary Areas of Responsibility Support the identification of local leaders in Ottawa, Ontario and Canada that specialize in various fields of expertise that can be attributed to a specific opportunitySupport ad hoc industry partnerships (i.e. Ottawa Unlimited)Lead generation and prospecting eligible hosting BE & ME opportunities for OttawaConducting ongoing follow up with prospective clients and debriefing Sales Managers on research findingsMaintain an accurate and detailed database of the Local Leaders and their link to specific congresses and sectorsLocal community outreach to serve BE business development maintaining relationships with prosperous networks of local Subject Matter Experts (SMEs) including but not limited to Academics, Physicians, Scientists, Industry Professionals, and studentsLocal community outreach to serve ME business development developing prosperous networks of local Subject Matter Experts (SMEs) including but not limited to National Sport Organizations (NSO), Provincial Sport Organizations (PSO), Local Sport Organizations (LSO) and Cultural Event Industry Professionals, Event and Competition venues/spacesPrepare for industry events and sales missions by conducting research, prospecting registration lists, and including but not limited to direct outreach and inviting.Attend industry events, sales missions and tradeshows where deemed appropriateSupport and leverage our suite of services that Ottawa Tourism, the Rogers Centre Ottawa, Invest Ottawa and OBOT can offer to help support local leaders in their quest to host international and US based congresses and events in OttawaConduct meetings and presentations to potential stakeholders and local leaders to explain the benefits of hosting and supporting events in OttawaMaintain relationships with existing network of external contacts with people such as Vice Presidents of Research at Universities, scientists, doctors, CEOs of Businesses and Canadian Associations, local academia and governmentMonitor all available medical, university and research institute newsletters to keep up to date with the latest news and trendsCreate information workshops for local leadersLeverage existing promotional, marketing and communications for the Think Ottawa program, including events to promote loyalty in the programReport on industry hot topics and general market intelligenceExecute touch points with local leaders to include receptions, planning of an annual awards gala and other events as needed. Desired Qualifications Post-secondary degree or diploma in Business, Commerce, Marketing, Communications or other related program3 years of relevant experienceProficient use of Microsoft Office Suite including ExcelExpert use of web search tools and LinkedInStrong communication verbal and written in English; a second language would be considered an assetOutstanding people skills confident communicator, listener, and networkerSignificant experience in being fun and awesomeUnderstanding of relational databases; experience working with CRMs and/or sales database management systems (i.e. IDSS, Simpleview, Salesforce)Hospitality and Tourism industry experience; in a DMO/CVB or otherwiseKnowledge of the Meeting Planning and/or Major Events/Sport Event hosting industriesBusiness development, lead generation, and/or sales experienceAccount management or sales coordination experienceDemonstrated success in generating qualified leads and closing salesDemonstrated success in developing a portfolio of varied clientele Assets Fully bilingual in both of Canadas official languages, both written and verbal.Previous experience working in tourism, hospitality, or destination management/marketing. The Hiring Process Initial Phone ScreenIn-Depth InterviewPeer InterviewReference checksOffer How we Hire The decisions throughout the hiring process are made by Ottawa Tourisms hiring team; Ottawa Tourism does not include any use of AI through the hiring process. This process complies with privacy and employment laws across Canada. Vacancy Reasoning This role has become vacant due to parental leave. Compensation Range The expected salary for this position is $57,115. ***Please note this is a 14-month contract position with an anticipated end date of November 2027 Land Acknowledgement Ottawa Tourism is located and operates on the traditional and unceded territory of the Anishinaabe Algonquin people, who have travelled and inhabited these lands for millennia. Diversity, Equity & Inclusion Statement We place great value on the importance of diversity in our workforce, and we value inclusivity, trust, innovation and encourage applications from individuals who are members of under-represented or marginalized communities. We foster a diverse, equitable and inclusive organization. We connect with Indigenous communities; we care about the planet our people and our industry, and we want our city to be accessible to all. To that end, we are committed to an objective hiring process which is free from discrimination based on any of the protected grounds as stated in Ontario's Human Rights Code. In an effort to ensure that the selection process is as objective as possible, applicants are invited to consider removing any indications on their application that might suggest age, place of origin, ethnic origin, disability, race, or any other protected ground. For example, applicants might choose to include the names and classification of degrees granted (i.e. Diplomain Project Management, with Honours),while excluding the name or location of the school. Accessibility Statement All applications will be considered as longas the applicant can demonstrate that theymeetthe essential qualifications as described in the job posting. Further to this, if you would like to request any additional accommodations based on one of the Code's protected grounds, we will be happy to help accommodate you. DEADLINE TO APPLY: Friday July 3rd at 4pm Aperu La vision de Tourisme Ottawa est dtre lune des destinations urbaines les plus visites, dynamiques et apprcies au Canada, et de reprsenter lautorit touristique pour les dcisions cls en matire de dveloppement conomique et de construction de la ville dOttawa. La mission de Tourisme Ottawa consiste promouvoir et vendre Ottawa comme destination de loisirs et daffaires attrayante, et diriger ou participer des initiatives visant amliorer lexprience des visiteurs. Nous contribuons aux objectifs plus vastes de dveloppement conomique de la ville et la russite de nos parties prenantes, enrichissant ainsi la qualit de vie de tous les rsidents dOttawa. Relevant de la directrice adjointe, Ventes, vnements daffaires et grands vnements, le/la specialiste de la recherche soutient les fonctions de recherche et de gnration de pistes de lquipe afin de contribuer aux objectifs de dveloppement des affaires. Le titulaire agit comme personne-ressource entre les parties prenantes externes, notamment les organisateurs dvnements, les partenaires de lindustrie, les champions locaux ainsi que les gestionnaires des ventes pour les vnements professionnels et les grands vnements. Il est galement responsable didentifier et de qualifier les possibilits daffaires et de grer la transition des pistes qualifies de la phase de recherche la phase de soumission. Il repre et mobilise des membres de comits organisateurs locaux (COL) au sein de la communaut locale ou travers le Canada afin de soutenir des candidatures pour des congrs et vnements. Il assure galement lintgrit des donnes dans le systme CRM de lorganisation. Le titulaire du poste soutient galement le programme Think Ottawa, dont lobjectif est didentifier et de mobiliser des leaders locaux afin de renforcer les candidatures pour laccueil de congrs internationaux. cet effet, il effectue des recherches, des appels froid, des communications par courriel et utilise les mdias sociaux pour rejoindre des leaders potentiels. Ce poste est bas dans les bureaux de Tourisme Ottawa situs au centre-ville dOttawa. Tourisme Ottawa adopte un modle de travail hybride permettant, dans certains cas, le tltravail, tout en exigeant pour certains postes une prsence physique rgulire au bureau. Comptences cls Comprhension et apprciation du rle global des professionnels de la venteExcellentes comptences en communication et en analyse un niveau de gestionForte capacit tablir des priorits, grer des projets et penser stratgiquementCapacit contribuer activement dans un environnement au rythme soutenuSens des responsabilits et prise en charge dinitiatives essentielles au succs de lquipeCapacit tablir et entretenir des relations externes et grer les parties prenantesFlexibilit dans lapproche, lorganisation du travail et les mthodesEngagement marqu envers lamlioration continue Principaux domaines de responsabilit Soutenir lidentification de leaders locaux spcialiss pouvant contribuer des opportunits spcifiquesSoutenir des partenariats sectoriels ponctuels (ex. : Ottawa Unlimited)Gnrer des pistes et identifier des opportunits daccueil dvnements daffaires et de grands vnementsEffectuer des suivis avec des clients potentiels et communiquer les rsultats de recherche aux gestionnaires des ventesMaintenir une base de donnes prcise et dtaille des leaders locaux et de leurs liens avec diffrents congrs et secteursDvelopper et entretenir des rseaux de spcialistes locaux (milieu acadmique, mdical, scientifique, professionnel, tudiant, etc.)Dvelopper des rseaux lis aux grands vnements sportifs et culturels (organismes sportifs nationaux, provinciaux et locaux, professionnels de lindustrie vnementielle, lieux dvnements, etc.)Effectuer des recherches et du dmarchage pour prparer la participation des vnements et missions de venteParticiper des vnements de lindustrie, missions de vente et salons professionnels, au besoinMettre profit loffre de services de Tourisme Ottawa et de ses partenaires pour soutenir les leaders locauxOrganiser des rencontres et prsentations afin de promouvoir les avantages daccueillir des vnements OttawaMaintenir des relations avec les rseaux externes (universits, chercheurs, mdecins, dirigeants dentreprise, associations, etc.)Assurer un suivi des tendances via des sources dinformation pertinentesConcevoir des ateliers dinformation pour les leaders locauxPromouvoir le programme Think Ottawa laide dactivits et dinitiatives existantesProduire des rapports sur les tendances du march et les sujets cls de lindustrieOrganiser des points de contact avec les leaders locaux (rceptions, galas annuels, etc.) Exigences essentielles Diplme dtudes postsecondaires en administration, commerce, marketing, communications ou domaine connexeMinimum de 3 ans dexprience pertinenteExcellente matrise de la suite Microsoft Office, notamment ExcelMatrise avance des outils de recherche en ligne et de LinkedInExcellentes comptences en communication orale et crite en anglais (une autre langue constitue un atout)Excellentes aptitudes interpersonnelles (communication, coute, rseautage)Connaissance des bases de donnes relationnelles et exprience avec les systmes CRMExprience dans lindustrie du tourisme ou de laccueilConnaissance du secteur des congrs et des grands vnementsExprience en dveloppement des affaires, gnration de pistes ou ventesExprience en gestion de comptes ou coordination des ventesCapacit dmontre gnrer des pistes qualifies et conclure des ventesExprience dans le dveloppement dun portefeuille de clientle diversifi Atouts Bilinguisme (franais et anglais), loral et lcritExprience dans les secteurs du tourisme, de lhtellerie ou de la gestion/marketing de destination Processus dembauche Prslection tlphonique initialeEntretien approfondiEntretien avec un pairVrification des rfrencesOffre Comment nous embauchons Les dcisions prises tout au long du processus dembauche relvent de lquipe dembauche de Tourisme Ottawa; aucun recours lIA nest intgr ce processus. Le processus respecte les lois canadiennes en matire de protection de la vie prive et