REMOTE - OMS Technical Director at Insight Global — NeverHard

Job Description Insight Global is seeking a Senior OMS Technical Manager / Director to lead the design, delivery, and optimization of a complex Order Management ecosystem. This role owns both onshore and offshore delivery, ensuring strong governance, clear communication, and consistent execution across global teams. This leader will be responsible for driving OMS strategy and technical direction, establishing best-of-breed solutions across SaaS platforms, and ensuring the OMS landscape effectively supports business growth, scalability, and operational excellence. The role requires deep hands-on experience with IBM Sterling OMS, combined with the ability to operate at a program and stakeholder level. The ideal candidate brings immediate credibility with Sterling OMS and related supply-chain technologies, and can quickly assess the current environment, identify gaps, and define a roadmap for improvement. This individual will oversee inventory visibility, sourcing, and order orchestration capabilities, while rationalizing overlapping tools across warehousing, portals, integrations, and EDI. In addition to technical leadership, this role serves as a key partner to business and product stakeholders, translating business objectives into scalable technical solutions. The Senior OMS Technical Manager / Director will establish standards, guide solution design, oversee delivery quality, and continuously improve platform performance and reliability. KEY RESPONSIBILITIES Provide technical and delivery leadership for IBM Sterling OMS across onshore and offshore teams Own OMS architecture, solution design, and roadmap, aligning technology decisions with business priorities Drive knowledge transfer, governance, and best practices across global teams Lead evaluation and selection of OMS-adjacent tools (inventory visibility, sourcing, EDI, portals, WMS integrations) Oversee inventory visibility and order orchestration to ensure accurate, real-time supply chain data Partner with business, product, and operations leaders to translate requirements into scalable technical solutions Define and enforce delivery standards, acceptance criteria, and quality controls Guide implementation decisions based on business asks, system constraints, and long-term scalability Champion continuous improvement, automation, and operational efficiency within the OMS platform We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 8-12+ years of experience working with IBM Sterling OMS, including: Sourcing Inventory Visibility Order Hub / Order Orchestration 3+ years in a Technical Lead, Manager, or Director-level role, leading global (onshore/offshore) teams Proven experience owning solution design, architecture decisions, and delivery oversight Strong experience deploying or operating OMS solutions in cloud environments (IBM Cloud preferred) Demonstrated ability to evaluate customization vs. configuration and drive platform optimization Strong stakeholder communication skills with experience interfacing with senior business leaders Experience managing delivery through Jira or similar tools, including backlog prioritization and governance Ability to review and understand code and technical logic (Java, JavaScript, etc.), even if not hands-on developing EDI experience, including Outbound ASN development (mapping, integration, testing, deployment) Deep experience deploying IBM Sterling OMS in cloud-native architectures Automation and testing experience (automated test scripts, regression frameworks) Experience modernizing or rationalizing OMS ecosystems across multiple enterprise systems