Regional Supervisor at Encorp Pacific Canada — NeverHard

Job DescriptionJob DescriptionSalary: $48,000 - $65,000 annually Organization: Encorp Pacific (Canada) Location: Greater Vancouver, BC Job Title: Regional Supervisor Position Type: PermanentFull-Time About Us Encorp Pacific (Canada), better known as Return-It, is a British Columbia based federally incorporated, not-for-profit, product stewardship corporation with beverage container management as our core business. Our mandate is to develop, manage and improve systems to recover used beverage containers and end-of-life products from consumers and ensure that they are properly recycled and not land-filled or incinerated. Encorp's evolving collection network consists of 180+ Return-It collection locations across BC. Job Overview Encorp is seeking a highly responsible and hands-on Regional Supervisor to oversee the day-to-day operations of multiple Return-It collection facilities across the Greater Vancouver Area. The Regional Supervisor is accountable for overall operational performance, staff leadership, customer experience, compliance, and continuous improvement across assigned depots. Reporting to the Senior Director Plant Operations and Logistics, this role requires strong leadership, decision-making, and operational management skills. The successful candidate will provide leadership and support to Lead Associates and Associates across multiple locations, ensuring all return centres operate safely, efficiently, and in compliance with company policies while fostering a positive, customer-focused culture. Key Responsibilities Operations & Leadership Oversee and support the daily operations of multiple Return-It depots, ensuring efficiency, consistency, accuracy, and compliance with program guidelines. Provide operational leadership, direction, and support to Lead Associates and Associates across assigned locations. Conduct regular site visits to monitor operational performance, facility standards, staffing effectiveness, and customer experience. Lead scheduling and workforce planning to ensure appropriate staffing coverage and operational continuity across depots. Ensure accurate counting and processing of beverage container returns through various technologies and automated sorting systems. Customer Experience Ensure delivery of a consistently high standard of customer service across all assigned depots. Support team leads and frontline staff in resolving escalated customer inquiries, concerns, and complaints professionally and effectively. Health, Safety & Compliance Oversee health and safety at various depots, ensuring all protocols and procedures are followed. Work with Leads to conduct regular safety checks and proactively identify and address hazards. Ensure all staff are trained and compliant with safety standards and workplace requirements. Maintain a clean, organized, and safe environment for employees and customers. Equipment & Facility Oversight Oversee operation and maintenance of equipment. Ensure preventative maintenance schedules are followed and documented. Troubleshoot and resolve equipment issues; coordinate with technical support and escalate as needed. Ensure safe and proper use of pallet jacks and other material-handling equipment. Team Leadership & Development Provide leadership, coaching, training, development, and performance feedback to teams leads and frontline staff across assigned depots. Collaborate with Corporate HR on recruitment, onboarding, workforce planning, performance management, disciplinary actions, and terminations, ensuring alignment with company policies and employment standards. Foster a positive, accountable, and high-performing team culture across all assigned depots. Support succession planning and employee development initiatives. Address performance concerns proactively and escalate significant issues as appropriate. Reporting & Communication Report on depot performance, issues, and key metrics to the Senior Director Plant Operations and Logistics. Maintain clear and timely communication regarding operational challenges, staffing, and compliance. Support implementation of company initiatives and programs at the depot level. *Duties and responsibilities may evolve based on business needs. Qualifications Strong leadership and team management skills with the ability to motivate and hold staff accountable across multiple locations. Excellent organizational and time-management abilities in a fast-paced environment. Solid problem-solving and decision-making skills with a hands-on approach. Strong communication and interpersonal skills. High level of accuracy and attention to detail, particularly in financial handling and reporting. Customer-focused mindset with the ability to handle difficult situations professionally. Working knowledge of health and safety regulations and best practices. Mechanical aptitude or ability to troubleshoot basic equipment issues is an asset. Solid computer proficiency including effective use of Microsoft Office Applications such as Word, Excel, Outlook, and Teams as well as experience with POS/POR systems, and reporting tools. Must have a personal vehicle and drivers license for travel to various return centres in the region. Education & Experience High school diploma or equivalent required. Minimum 25 years of supervisory or leadership experience, preferably in retail, recycling, logistics, or operations environments. Experience handling cash, financial reconciliation, and reporting is preferred. Experience working with automated equipment or machinery is an asset. Familiarity with recycling programs, depot operations, or environmental services is considered an asset. Occupational First Aid certification and/or safety training (e.g., WHMIS) is an asset or willingness to obtain. Work Schedule 40 hours a week on average This position requires availability outside of regular business hours to ensure consistent operational support and service levels across the region. There is regular travel between various return centres in the region. Compensation: $48,000 - $65,000 annually Discretionary Performance bonus: 5% Supplementary Compensation RRSP Matching Health & Fitness Allowance Public Transit Allowance Car Allowance Benefits 3 Weeks of Company Paid Vacation Extended Health, Dental and Vision Care Benefit Life insurance If you have any questions or concerns or if you require any reasonable accommodation during the recruitment process, feel free to send an email to encorprecruiting@returnit.ca. At Encorp, we are dedicated to fostering a workplace that celebrates diversity and inclusion, where every voice is heard and valued. As we strive to make a positive impact on our natural environment, we believe that a diverse team brings forth fresh perspectives, innovative solutions, and a collective strength that enables us to achieve our mission of used beverage container and waste diversion. If you are passionate about sustainability, eager to lead a team in driving impactful change, and believe in the power of diversity, we invite you to apply for this important position to join our team. Together, we can create a more sustainable future while fostering an inclusive and empowering work environment. Apply today and be a part of our transformative journey at Encorp.