Regional Manager, Child and Family Services at Backline Outsourcing — NeverHard

Location: Yellowknife, Northwest Territories, Canada Employer: Northwest Territories Health and Social Services Authority (NTHSSA) Position Number: 48-16681 Salary: $127,238 to $152,003 annually ($65.25 to $77.95 per hour) About the Opportunity Goodwill Staffing & Recruitment is seeking an experienced social work professional for a senior leadership opportunity as Regional Manager, Child and Family Services with the Northwest Territories Health and Social Services Authority (NTHSSA) in Yellowknife, Northwest Territories. This is an opportunity to lead regional child protection and family support services, guide multidisciplinary teams, and contribute to programs that promote the safety, well-being, and stability of children and families. The successful candidate will provide strategic and operational leadership for Child and Family Services across the Yellowknife Region, including the communities of Lutselk'e and Fort Resolution. This role is ideal for a social work leader who combines strong program management and decision-making skills with a commitment to culturally safe, trauma-informed, and family-centred practice. Key Responsibilities Leadership and Program Management Provide leadership, professional guidance, and operational direction to regional Child and Family Services programs and staff. Develop, implement, monitor, and report on regional work plans aligned with organizational priorities. Oversee staffing, recruitment, retention, workload distribution, and staff development. Manage program budgets and resources to support effective and consistent service delivery. Provide clinical supervision, coaching, and mentorship to staff, including support with complex child protection cases. Child Protection and Service Quality Ensure services comply with applicable child protection legislation, regulations, professional standards, policies, and procedures. Monitor program performance, service outcomes, and quality improvement initiatives. Oversee audits, corrective action plans, reporting, and continuous improvement activities. Review child protection documentation and reports, and support staff in complex or contentious cases. Help ensure children and families receive timely, appropriate, safe, and accessible services. Community Engagement and Collaboration Build and maintain effective partnerships with Indigenous governments, community leaders, government departments, and community organizations. Promote culturally safe, respectful, and trauma-informed approaches to service delivery. Support prevention-focused, culturally responsive, and community-driven programming. Collaborate with regional and territorial leadership to strengthen service coordination and improve outcomes for children and families. Participate in regional planning, committees, and initiatives that support service quality and community well-being. Required Qualifications Candidates should have: A Bachelor's degree in Social Work. A minimum of five (5) years of direct experience as a Child and Family Services social worker. Supervisory experience in child and family services. The ability to meet the Government of the Northwest Territories' Professional Registered Social Worker requirements. The ability to obtain the required statutory appointment in Child Protection and an Adoption Appointment. Equivalent combinations of education and experience may be considered. Required Knowledge and Skills The successful candidate will demonstrate: Strong leadership, staff supervision, and team development capabilities. Knowledge of child protection practices, family systems, and social work principles. The ability to interpret and apply legislation, policies, professional standards, and procedures. Experience with program planning, budget management, resource allocation, and performance monitoring. Excellent communication, analytical, organizational, and decision-making skills. The ability to build productive partnerships and manage complex or sensitive situations. A commitment to cultural safety, diversity, inclusion, and respectful engagement with Indigenous communities. The ability to support trauma-informed, family-centred, and community-responsive service delivery. Additional Requirements Must have, or be eligible to obtain, the required statutory Child Protection and Adoption appointments. Proof of immunization in accordance with current public health practices is required. Identity verification and a criminal records check are required for this highly sensitive position. Regular travel to communities within the region may be required, including travel by small aircraft and winter roads. Preferred Assets A Master's degree in Social Work. Additional education or training in management or leadership. Experience in program development, quality improvement, and multidisciplinary service delivery. Experience building collaborative relationships with Indigenous governments and community organizations. Compensation Annual Salary: $127,238 to $152,003 Hourly Equivalent: $65.25 to $77.95 This compensation range reflects the stated pay range for the position. Make a Meaningful Difference If you are an experienced social work professional ready to lead regional programs, support frontline teams, and contribute to meaningful improvements in the lives of children and families, we encourage you to explore this opportunity.