Regional Administrator at Hazelview Properties — NeverHard

Key ResponsibilitiesCustomer Service Ensure a superior level of co-operation, service and support is provided to residents, thereby ensuring that Hazelview is a landlord of choice Maintain good resident-landlord relations Provide direct escalation support for site teams regarding resident correspondence. Ensure accurate and timely documentation and resolution of resident concerns. Office Administration Will be required to know basic coordination of office administration including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors Provide information to residents and ensures all resident concerns are acted upon in a timely manner Draft collection notices Ensure terms of the lease agreements are met and administers damages/security deposits and charges Provide Building Managers with lists of leases coming up for renewal Assists the Regional Manager on any pending projects and assignments Assist in the implementation of new software and automation tools (e.g., mail merge, Rhenti support). Oversee and coordinate Hazelnet content updates for the region. Handle regional-level reporting, including insurance, accounts receivable (AR), VOR, lease renewals, and expiries. Coordinate outbound communications, issue demand letters, and liaise with collections agencies. Maintain accurate documentation for potential legal escalation. Accounting Assist Payscan process, where needed Review rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry Facilitate review of rent rolls and aged accounts receivables as required by head office Process correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.) Leadership & Management Provide training to new Team Members on systems and Hazelview processes and procedures Education and Experience Degree/diploma and/or an equivalent combination of education and/or experience 2-3 years of administrative experience, preferable in a busy office Strong computer skills including Microsoft Office (Excel, Word, Outlook) Experience with Yardi would be an asset Experience in a customer service role would be an asset Exposure to the Property Management Industry would an asset Qualifications Excellent communication is required. Ability to speak other languages is considered an asset Actively championing diversity and inclusion Commitment to "Best in Class" Customer Service A professional demeanor with strong communication skills, both verbal and written Excellent customer service skills Ability to accurately listen, understand and respond to issues appropriately Ability to work and act independently using good judgment when assessing difficult situations High attention to detail and accuracy is critical Exceptionally organized and detail oriented Ability to work under pressure and meet deadlines Self-motivated individual with a “can-do” and “no task is too big or too small” attitude Superior time management skills with ability to multi-task/prioritize and work under tight timelines A demonstrated high degree of integrity, diplomacy, discretion and confidentiality Ability to speak other languages is considered an asset Actively championing diversity and inclusion About Our CompanyWe create value for people and places At Hazelview Properties, we take great pride in creating rental communities that people are proud to call home. For over 25 years, residents in >200 buildings across Canada have trusted us to deliver thoughtfully designed, well-maintained, and welcoming places to live—places that go beyond housing to offer real value and a true sense of belonging. Our portfolio includes both purpose-built rental communities and revitalized vintage buildings, each designed to meet the needs of today’s renters with modern amenities, sustainable features, and prime locations. Backed by responsive, responsible property management, we deliver an experience rooted in care, quality, and community. We’re more than just property managers—we’re community builders. From resident-focused programming to initiatives that support well-being and resilience, our commitment is to create spaces that feel like home and inspire pride in place. Our Core Values Trust Ambition Collaboration Ownership Mindset Having Fun Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially. Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability Compensation This posting is to backfill an existing position within the team. The expected annualized base salary range for this position is $55,000 - $65,000 . The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, and relevant education or training. Base salary is only one component of Hazelview’s competitive total rewards package. Other offerings also include annual bonuses, comprehensive health and dental benefits, RRSP contributions, education reimbursements, continuous development opportunities, and a variety of paid time off plans (e.g. vacation, wellness, volunteering, and education days).