Recovery & Tribunal Affairs Administrator at Boardwalk — NeverHard

The Recovery & Tribunal Affairs Administrator is responsible for managing resident accounts, collections, and tenancy-related matters, including representation before the Tribunal administratif du logement (TAL). This role requires a strong working knowledge of Quebec tenancy legislation, including the Civil Code of Quebec, and a minimum of two years of hands-on experience navigating TAL processes. The position supports legal proceedings, resolves complex account issues, and partners with site teams and external stakeholders to ensure compliance, accuracy, and timely resolution of tenancy matters. Responsibilities Investigate, understand, analyze, and adjust current and historical resident accounts, ledgers, utility charges, legal fees, and collection-related documentation. Process a high volume of move-outs and prepare Statements of Account. Communicate effectively with residents to address concerns, resolve account discrepancies, and arrange repayment agreements where applicable. Process bankruptcy and consumer proposal (debt consolidation) documentation in accordance with applicable regulations. Act as a liaison between Boardwalk and third-party collection agencies and insolvency professionals. Prepare documentation and evidence packages, including applications, notices of hearing, and affidavits, for submission to the Tribunal administratif du logement and other Quebec authorities. Coordinate the service of legal documents and ensure proper procedural compliance. Represent Boardwalk professionally in hearings related to tenancy matters before the appropriate Quebec tribunals. Provide guidance and support to site teams and leaders regarding defaults, bad debts, and matters governed by the Civil Code of Quebec. Experience and Educational Requirements Diploma of College Studies (DEC) in administration, legal studies, or a related field, or equivalent combination of education and relevant experience is preferred. Minimum of 2-years’ experience in Quebec tenancy legislation, including the Civil Code of Quebec and processes before the Tribunal administratif du logement (assessment may be administered). Legal experience, an asset Minimum of 3 years of experience in customer service, with a strong emphasis on conflict resolution and negotiation is preferred. Technical Requirements Strong Microsoft Office skills, particularly Excel. Valid driver’s license and access to a vehicle. Language Requirements French: Required (spoken and written). English: Required (spoken and written) for communication with English speaking Residents, internal or external stakeholders. Non-Technical Requirements Strong commitment to delivering excellent customer service. Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained Excellent problem-solving and decision-making abilities. Strong organizational and time management skills, with the ability to manage multiple priorities. Ability to work independently and collaboratively within a team environment. Adaptability and flexibility in a dynamic work environment. High level of initiative and commitment to quality and excellence. Positive attitude, professionalism, and assertiveness. Ability to meet deadlines in sometimes high-stress situations