Receptionist at Charlesglen Toyota — NeverHard

Job DescriptionJob Description Job Description – Sales Receptionist Reports to: Sales Managers We are Charlesglen Toyota, "Alberta's Celebration Destination". Charlesglen Toyota is an "Award Winning" Toyota Dealership: Google Reviews - #1 rated Toyota Dealership in Canada; Dealer Rater - # 1 rated Toyota Dealership in Alberta; Three Best Rated - # 1 Rated Dealership in Calgary; plus numerous other awards. Description As the greeter, when customers arrive at our Dealership, the receptionist becomes the face of the company and is an integral member of our team. The Receptionist has the responsibility of providing an unsurpassed level of customer care to each individual who walks through our doors or interacts with our team, through the switchboard. In addition to customer service, our Receptionist’s role encompasses other administrative duties as outlined below. Working hours are: Thursday 4 - 9 PM, Saturday, 8 AM- 6 PM Responsibilities Convey a professional, friendly, respectful and welcoming tone to all clients who either phone or physically arrive at our Dealership. As the first contact for our customers, our Receptionist exemplifies our company philosophy of “Treating our Clients like Family”. Ensure that every individual that enters the dealership is greeted with a smile and provided with a friendly transition, so their needs are addressed. Maintain an overall knowledge of the dealership department functions and the team members responsible for each of them. Build a professional, respectful and caring relationship with all staff members to optimize workplace enjoyment and productivity Switchboard:- handle all incoming calls quickly and efficiently with an emphasis on: Minimizing the time clients are placed on hold Referring messages to the correct department in a prompt and professional manner Assisting Sales Reps with information entered into our CRM Operating Program - PBS Monitoring plates used on test drives by our Sales Reps Monitoring the Sales Rep floor rotation spreadsheet Assisting service customer vehicle pickups when service is closed Assisting customers who come in to pick up their new vehicle Any other responsibilities that are required by the Sales Management team Qualifications Individuals who exemplify Charlesglen's values: Teamwork. Integrity and Honest Communication Ability to communicate and connect with customers electronically, by phone, email, text or in person Exceptional phone skills: incoming calls, outgoing calls, cold calls Proficient typing skills Advanced computer / technology skills Amazing customer service skills Possess strong communication skills Desire to continue learning for constant improvement High School diploma or equivalent Team Player