Quality Senior Analyst Licensed at TIAA — NeverHard
Quality Senior Analyst Licensed at TIAA in Highland Park, Dallas. Skills: Call center management, Customer Service, Quality Assurance. Apply on NeverHard.
Company
TIAA
Location
Highland Park, Dallas
Type
not_specified
Required skills:
Call center management
Customer Service
Quality Assurance
The Quality Senior Analyst Licensed job measures and analyzes call center performance and customer information management practices. As a licensed professional, this job works independently with limited supervision to make client service recommendations for quality improvement. Key Responsibilities and Duties Monitors and evaluates the quality of call response times, customer hang-ups and agent contacts to ensure the call center is delivering customer service in compliance with standards and p…