Quality Control Technician at LiveBarn — NeverHard

Job DescriptionJob DescriptionSalary: LiveBarn is the industry leader in live and on-demand streaming of amateur and youth sports across North America. Our automated platform connects families, athletes, and coaches to the actionanytime, anywheremaking youth sports more accessible and connected than ever before. We are a fast-growing technology company operating at the intersection of sports, media, and AI, building scalable systems that deliver real-world impact, with a strong focus on innovation, ownership, and continuous improvement. LiveBarn is seeking a Quality Control Technician to join our evolving and fast-paced technology team. In this role, you will focus on maintaining the integrity, performance, and visual excellence of our streaming network. We are looking for a tech-savvy, proactive troubleshooter who is eager to perform routine system audits, execute network configurations, and collaborate directly with venues to solve problems and deliver a flawless viewing experience to our subscribers. What will you be doing? Conduct daily camera and system checks across our network to proactively identify glitches or alignment issues before they impact subscribers Troubleshoot and resolve technical hardware, software, and live video stream performance issues Monitor, maintain, and fine-tune remote camera systems to ensure optimal video quality and continuous broadcasting uptime Assist with network upgrades and apply basic software and hardware configurations to remote streaming units Collaborate directly with venue managers, partners, and on-site contacts to diagnose and solve local connectivity or hardware problems Maintain operational continuity across the streaming network during high-volume live sports broadcasting schedules Escalate complex, high-tier routing or network issues to senior technicians and the manager as required Document technical resolution steps, hardware changes, and venue communication logs to support team knowledge sharing What do you need to succeed? Prior experience in a technical support, helpdesk, or tech-adjacent customer service role is highly valued Basic understanding of IP networking, hardware troubleshooting, and configuration fundamentals Strong technical aptitude with a knack for diagnosing remote hardware, software, and streaming systems Excellent interpersonal and communication skills with a customer-first mindset when collaborating with venue staff to solve problems Highly organized and detail-oriented, with the ability to maintain consistency when executing repetitive system checks and audits Ability to manage multiple support priorities effectively in a fast-paced environment Willingness and flexibility to work non-standard hours, including required evening and weekend coverage to align with high-traffic live sports schedules Open-minded, adaptable, and committed to following established engineering and quality control standards Receptive to feedback and highly motivated to learn and grow within a fast-scaling tech company A technical diploma, certificate, or coursework in Information Technology, Network Administration, or a related field is considered an asset, but is not required A passion for sports, media, or video streaming technologies is considered a strong asset Bilingualism is considered an asset (English required to support and service out-of-province venues) LiveBarn is an equal opportunity employer. We are committed to creating an inclusive and accessible workplace where all employees feel valued and supported. Only candidates selected for an interview will be contacted.