Project Manager/Leader - Intermediate at Cleo Consulting — NeverHard

Assignment: RQ00663 - Project Manager/Leader - Intermediate Requisition: RQ00663 Job Title: Project Manager/Leader - Intermediate Client: City of Toronto Start Date: 2026-06-22 End Date: 2027-06-21 Department: Technology Services Office Location: Metro Hall, 55 John Street, Toronto Business Days: 260.00 Location: Up to 3 days onsite (subject to HM's discretion) Public Sector Experience: Nice to Have Must Haves: 5+ years experience Proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate agile/iterative principles is preferred 5+ years experience Demonstrate a collaborative attitude by working closely with the ServiceNow technical and business leads, stakeholders to understand their requirements, maintain transparency, and ensure alignment throughout the project lifecycle Project Management Professional (PMP) certification is mandatory. Description Qualifications Extensive experience managing enterprise-wide IT transformation projects in complex, multi-departmental environments, including budget/timeline management, scope definition, resource allocation, risk and issue management, organizational change management. Strong background in contract negotiations, procurement processes, and vendor/contract management to ensure effective ServiceNow partnerships and delivery outcomes. Hands-on experience delivering projects using agile methodologies with tools, including backlog management, sprint planning, and iterative delivery. Proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate agile/iterative principles is preferred Expertise in velocity-driven sprint planning and execution, including maintaining sprint schedules, facilitating scrum ceremonies, and proactively removing blockers for ServiceNow project teams. Project Management Professional (PMP) certification is mandatory. Certified Scrum Master (CSM) certification or ServiceNow is considered an asset. Proficiency with project management tools for planning, tracking, and implementing complex technology initiatives and solution packages. Excellent communication and presentation skills, with the ability to effectively convey ServiceNow project status and outcomes to Executive and Senior leadership, as well as business and technical stakeholders. Strong people management skills, with experience leading technical project teams in ServiceNow application development and infrastructure solution delivery. Bachelor's degree in information technology, Computer Science, Business Administration, or a related field Assignment of duties Prepare Project definition, scope documents with guidance from management Demonstrate a collaborative attitude by working closely with the ServiceNow technical and business leads, stakeholders to understand their requirements, maintain transparency, and ensure alignment throughout the project lifecycle Manage all Project work plans, Enterprise stage gates documents, update schedules and report progress against plan Prepare budget estimates with guidance from management and track ongoing Project expenses Facilitate expense approvals and adhere to procurement and finance requirements and approval policies for project related activities to support Project internal leadership Prepare communications to senior management through guidance from senior Project manager/Program Manager or development management Research project management tools or other topics in support of current and future efforts Follow internal project management standards and established processes under the guidance of ServiceNow Technical and Business Leads. Function as focal point for Project information, secured and with confidential access. Other deliverables as directed by management as part of ServiceNow Program led by Portfolio Manager Deliverables This Project Manager specialist will support the ServiceNow Portfolio Manager managing the activities to deliver applications and solutions under ServiceNow platform (ITOM- ServiceNow Event Monitoring & Management project, ITAM SAM, HAM, ITSM, Copilot, Contract Management, etc ) on time, on budget and with expected quality. Additional Terms Anticipated Duration: 1 year Duration of Potential Extension: 6 months This Project Manager will oversee the deliverables within the planned schedule of ServiceNow Program. This Project Manager will be required to work on hybrid model (3 times a week in the office) at 55 John St, 15th Floor (Metro Hall), or any other location within the City of Toronto when required.