Program Supervisor (Red Deer In-Ratio) at CarePros — NeverHard

Job DescriptionJob DescriptionSalary: $55,000 - $58,000 per year Program Supervisor Red Deer, AB This is not a daycare, day home, or early childhood education environment. This role supports youth with complex behavioural needs, significant trauma histories, emotional dysregulation, and high-acuity support requirements. Many of the youth in our care require therapeutic crisis intervention, medication administration, behavioural support planning, and consistent trauma-informed responses during escalated situations. If your experience has primarily been in daycare, preschool, or traditional childcare settings, this role will be very different from what you may be used to. This is not a sit-back-and-manage role.This is for someone who leads from the floor, not the sidelines. You will work directly in-ratio alongside frontline Child and Youth Care Workers while also overseeing the day-to-day operation of the program. That means actively supporting youth during difficult moments, coaching staff in real time, responding to critical incidents, ensuring documentation and reporting standards are met, and helping create stability in a high-needs environment. This Role Requires Confidence and experience working with high intensity specialized programming, complex behaviours, and trauma Experience supporting escalated youth safely and therapeutically Medication management experience Critical Incident Reporting knowledge Strong leadership under pressure The ability to stay calm, regulated, and professional in unpredictable situations A hands-on leadership style If you are the kind of leader who builds trust through presence, earns respect through action, and isnt afraid to step into hard moments with youth who need consistency the most keep reading. If you are looking for something predictable, low-demand, hands-off, or primarily administrative, this will not be the right fit. Schedule Full-time, permanent Days: 7:00 AM 3:00 PM In Ratio Rotation: 6 days on, 3 days off On-call rotation required Why This Role Matters Youll know youre doing this right when: A youth who struggles to trust adults starts opening up to you A difficult moment de-escalates because of your presence Your team begins to mirror your approach, your calm, and your standards This work is demanding. It will stretch your patience, your creativity, and your leadership.But it will also give you the chance to make a lasting impact in a childs life, and to lead a team doing the same. What Youll Do On the Floor Provide direct, trauma-informed care to children and youth Build trust through consistency, engagement, and genuine connection Support youth through crisis using de-escalation and intervention strategies Create meaningful moments, play, teach, guide, and support daily routines Document observations and progress with accuracy and care Leadership & Operations Lead, coach, and mentor a team of CYCWs Set and maintain high standards of care through role modeling Support scheduling, staffing, and day-to-day program operations Collaborate with internal teams (People & Culture, Finance, Communications) Partner with families, caregivers, and external stakeholders Ensure safety, compliance, and program consistency Participate in on-call support rotation What You Bring Core Requirements 3+ years of direct care experience with children and youth (developmental disabilities and/or mental health needs) 2+ years of leadership or supervisory experience in front-line care Post-secondary education in Child and Youth Care, Social Work, or related field Experience working with Children and Family Services, FSCD, or PDD What Sets You Apart You lead by example, not just direction You stay calm, grounded, and decisive in high-stress situations You balance structure with empathy, firm, but fair You genuinely enjoy engaging with youth (sports, games, life skills, connection) You are solution-focused and growth-oriented You understand (or are committed to learning) trauma-informed care and child development Assets (Nice to Have) Trauma-Informed Care training Suicide Prevention training Mental Health First Aid Brain Story Certification Requirements (Must have) Valid Alberta Class 5 Drivers License 3-year Alberta Drivers Abstract Reliable 4-door vehicle Alberta Vehicle Registration $2 Million Alberta Auto insurance liability Clear Criminal Record Check with Vulnerable Sector (within 5 months) Clear Intervention Record Check (within 5 months) Standard/Intermediate First Aid with CPR Level C Physical Requirements You must be able to: Stay active throughout your shift (walking, standing, engaging) Support physical environments indoors and outdoors Bend, crouch, and respond quickly when needed Lift up to 10 lbs occasionally Maintain energy and presence for the duration of your shift What You Get Health, dental, and vision benefits Employee & Family Assistance Program Group RRSP matching (after one year) Ongoing training & professional development Cornell University TCI Certification Access to innovative care technology + mobile tools A collaborative, supportive team environment Real opportunities for growth within a rapidly expanding organization Who This Is For This role is for someone who: Wants to lead and stay connected to the work Finds purpose in supporting youth with complex needs Is ready to be relied on, by both their team and the children in their care Who This Is Not For This role is not for someone who: Prefers hands-off or administrative leadership Is uncomfortable with crisis situations or behavioural challenges Is looking for a low-demand or routine position We take our responsibility seriously, the children and youth we support deserve consistency, safety, and care they can trust. If you are ready to step into a role that will challenge you, grow you, and allow you to make a real impact, wed love to hear from you. #hp