Professional Services- Project Manager at Trackforce — NeverHard

Project Manager $99,000 - $109,000 a year Our office is now located at 2020 Blvd Robert‑Bourassa, Suite 2000, Montreal, QC H3A 2A5 Reporting Structure Manager: PMO Manager Manager’s Manager: Director of Professional Services Direct Reports: None Collaboration: Cross‑functional teams across Product, Professional Services, and Client Relationship Management Key Responsibilities Lead and own client projects, ensuring they stay on track, stakeholders remain accountable, and deliverables align with the project plan. Facilitate requirement gathering for new and existing clients, collaborating with Product, Professional Services, and Client Relationship Managers to scope projects effectively, including development needs. Define project timelines and plans, covering scope, schedule, costs, resources, risks, and quality controls. Communicate effectively with stakeholders, ensuring alignment, clear expectations, and regular updates on progress. Oversee training and onboarding efforts, ensuring clients receive the necessary support when adopting new solutions or customized implementations. Continuously analyze completed projects to refine best practices and improve future project delivery. Success Metrics Provide weekly (or more frequent) updates to internal and external project stakeholders. Participate in weekly check‑ins with PMs, Product Owners, and Scrum Masters to discuss project status and challenges. Ensure on‑time project delivery based on agreed timelines. Maintain budget performance by managing costs effectively. Optimize resource utilization to balance workloads and maximize efficiency. Improve time to completion by reducing delays and ensuring streamlined execution. Required Skills & Qualifications 2-5 years of experience in project management or project coordination. Project management certification (e.g., PMP, PRINCE2, CSM) is a plus but not required. Strong understanding of Agile and Waterfall methodologies. Experience working in cross‑functional organizations. Proven ability to engage with senior stakeholders, both internally and externally. Experience in software, cloud, and/or SaaS environments is a plus. Experience with TrackTik or payroll solutions (e.g., PayCor, Sage, etc.) is a plus but not required. Fluent in English; French is a strong asset. Exceptional ability to prioritize, multitask, and adapt in a fast‑paced environment. Additional Considerations Up to 25% travel (intermittent but not frequent). Availability for occasional evening and weekend work as needed. Benefits We Offer Hybrid and flexible work model Three weeks of vacation starting in your first year Paid sick days & family obligation days Comprehensive health & dental coverage from Day1 24/7 telemedicine access Mental health & wellness support Life insurance, AD&D, long‑term disability & critical illness coverage RRSP & DPSP with employer matching Employee referral bonus Paid volunteer day & recognition programs At Trackforce, we are committed to providing an inclusive, respectful, and discrimination‑free workplace. We do not tolerate discrimination or harassment of any kind and make employment decisions based on qualifications, merit, and business needs. We proudly comply with local employment laws and are an equal opportunity employer in all locations where we operate. #J-18808-Ljbffr