Production Application Support Consultant at Canadian Imperial Bank of Commerce — NeverHard

What you’ll be doing As the Consultant, Production Application Support with the AESP Team, you will partner with professionals to ensure high‑quality systems delivery and the stability of AESP applications, specifically ECIF (Enterprise Customer Information Facility). You will support Technology Operations’ DevOps initiatives, streamline deployment activities through automation, maintain the production applications, manage day‑to‑day operational activities, handle escalations, and modify established procedures to meet specific situations, including 24×7 support and recovery coordination. You must work on‑site full‑time with a hybrid arrangement of 1‑3 days per week on‑site. Responsibilities Identify and resolve medium to highly complex production issues for application support, ensuring uptime. Collaborate to identify root causes, define corrective actions, and eliminate recurrence. Maintain knowledge of tools, approaches, and techniques for anticipating, recognizing, and resolving technical, connectivity, software, application, or operational problems. Stay abreast of industry trends and contribute to CIBC’s digital transformation by supporting DevOps and Agile initiatives. Proactively monitor and analyze supported services to identify improvement opportunities and implement automation. Coordinate and/or execute implementation plans for new or updated applications. Facilitate knowledge sharing and engagement on projects and application support. 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mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand 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Experience with Cloud technologies (Azure), containers (CaaS, OpenShift), managed file transfer (Axway Feedhub), DataBricks/DataFactory, and GitHub Actions. Computer Science, Accounting, Management Information Systems, or a related field of study, and a relevant professional certification. Client‑first mindset, goal‑oriented, motivated by outcomes, people‑focused, enthusiastic about learning, and aligned with values of trust, teamwork, and accountability. Benefits Competitive salary and incentive pay. Banking benefits, a benefits program, a defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers social recognition program. Opportunity to invest in personal growth through initiatives such as Purpose Day. EEO Statement CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com. #J-18808-Ljbffr