Product Quality Owner at Flinks — NeverHard

Job DescriptionJob DescriptionAbout Flinks Flinks is the embedded finance platform that brings together connectivity, intelligence, and payments — giving businesses the infrastructure they need to build and deliver seamless financial experiences at scale. As a leader in Open Finance in Canada, we’ve grown since 2016 into one of North America’s most trusted platforms for financial data access, enrichment, and money movement. We work with innovators across many industries, including lending, fintech, banking, insurance, and wealth management. Today, our platform connects to 15,000+ financial institutions across North America and powers over 1M monthly connections. We also give our customers unprecedented visibility into 4,500+ real-time financial insights to support smarter decisioning. Companies rely on Flinks to streamline onboarding, verify income, assess credit risk, and power faster payment experiences. We’re on a mission to drive financial innovation and help businesses build financial experiences that feel effortless, connected, and customer-first. That’s where you come in. What You’ll Do As a Senior Product Quality Owner (PQO), you’ll be the guardian of product quality across multiple product lines or complex product areas. You’ll: Own and prioritize backlogs (bugs, risks, improvements), ensuring critical issues are addressed first. Lead the process of triaging, organizing, and ranking issues with inputs from QA, Support, Product, and Engineering. Translate product features into clear projects with defined deliverables and milestones. Validate and approve features before release, focusing on core flows, usability, and risk management. Collaborate cross-functionally with engineers, designers, project managers, and product managers to deliver high-quality experiences. Act as the main point of contact for quality standards, validation strategy, and testing expectations across teams. Own the cohesion, accuracy, and ongoing updates of internal product documentation, playbooks, and test case repositories. Support product operationalization by embedding new features into tools, reporting, and internal enablement. Who You Are You bring at least 5 years of experience in QA, product quality, or product ownership, ideally in SaaS environments. You have a strong understanding of product lifecycles and testing practices, and you know how to embed quality across the delivery process. You’ve successfully led cross-functional delivery initiatives, influencing multiple teams or product domains. You are skilled at anticipating risks, spotting patterns in recurring defects, and proactively driving solutions. You’re comfortable managing multiple quality backlogs and ensuring the most critical issues are addressed first. You balance attention to detail with the bigger picture, validating usability and readiness while supporting business outcomes. You have a track record of improving throughput by reducing defect leakage and strengthening release readiness. You’re a natural collaborator and mentor, able to raise the quality maturity of peers and foster a culture of proactive quality ownership. Nice to Haves Experience in fintech or high-availability SaaS environments. Familiarity with observability tools and automated testing frameworks. Contributions to open-source testing or observability tools. The Interview Process