Process & Procedure Writer / Document Control Lead at Infracon Construction Inc. — NeverHard

Job DescriptionJob Description Process & Procedure Writer / Document Control Lead Company: Infracon Construction Location: British Columbia — Office + Project Support Type: Full-Time, Permanent Reports To: Senior Leadership Compensation: $90,000 to $115,000 annually, commensurate with experience and qualifications, plus benefits and applicable company programs. About the Role Infracon Construction is seeking a highly organized, detail-oriented, and proactive Process & Procedure Writer / Document Control Lead to help build the documentation systems that support how our company operates, communicates, and executes work. This is a high-impact role for someone who enjoys bringing structure to complexity. You will work across the business to turn operational knowledge, informal processes, existing templates, and subject matter expertise into clear, practical, and professional documentation that can be used by both field and office teams. As Infracon continues to grow, strong documentation is becoming increasingly important to support consistency, efficiency, training, compliance, project execution, and commercial accountability. This role will help establish a more organized and reliable framework for how documents are created, reviewed, approved, stored, updated, and controlled across the company. You will play a key role in reducing rework, improving consistency, and making it easier for teams to access the right information at the right time. By creating practical procedures, templates, forms, reports, and controlled documents, you will help support better communication, stronger execution, and more efficient workflows across operations, estimating, HSE, HR, corporate services, and project teams. The ideal candidate is a strong writer, systems thinker, and practical problem-solver who can work confidently with senior leaders and subject matter experts. This is a great opportunity for someone who wants to take ownership of a company-wide function, build something meaningful, and have a direct impact on how a growing construction organization operates. Key Responsibilities Document System Development & Ownership Develop, implement, and maintain company-wide standards for document creation, formatting, naming conventions, version control, and document ownership Establish a controlled document lifecycle, including draft, review, approval, distribution, revision, archiving, and retirement of outdated documents Create a consistent structure for procedures, forms, templates, reports, submissions, and controlled documents Build a reliable document control framework that supports both corporate and project-level requirements Ensure documents are easy to find, easy to use, and consistently maintained Identify gaps in current documentation systems and develop practical solutions to improve structure, access, and accountability Process & Procedure Writing Write, edit, and standardize company processes, procedures, Safe Work Practices, Standard Operating Procedures, operational procedures, and internal guidelines Develop documentation that is practical, clear, and usable in both field and office environments Convert informal processes, verbal knowledge, and inconsistent practices into structured written procedures Ensure documentation reflects actual operational needs while supporting company standards, safety expectations, and compliance requirements Work with subject matter experts to gather information, validate content, and ensure documents are accurate and complete Maintain a consistent tone, format, and level of detail across company documentation Document Control & Repository Management Act as the central point of ownership for company templates, procedures, forms, controlled documents, and key internal resources Maintain a structured, accessible, and organized document repository Eliminate duplication, conflicting versions, outdated documents, and uncontrolled templates Manage document revision history, approvals, distribution records, and archived versions Ensure approved documents are accessible to the appropriate teams and updated when required Support audit readiness by maintaining clean, accurate, and traceable records Leadership & Operational Support Work directly with senior leadership, operations, estimating, HSE, HR, finance, corporate services, and project teams to support documentation needs Extract knowledge from leaders and subject matter experts and convert it into clear, structured, professional documents Reduce the documentation burden on leadership by taking ownership of writing, formatting, revisions, and version management Support the development of project-specific documentation, client-facing deliverables, internal procedures, and operational resources Help ensure teams are working from current, approved, and consistent documents Provide guidance to internal teams on document standards, templates, and document control expectations Templates, Workflows & Efficiency Improvements Build and maintain standardized templates for reports, RFIs, proposals, submissions, letters, forms, meeting records, action logs, and other recurring documents Improve workflow efficiency by reducing time spent recreating documents, fixing formatting, or searching for current versions Identify opportunities to simplify documentation processes and reduce administrative rework Support consistency in internal and external deliverables Develop practical tools and templates that improve turnaround time, quality, and professionalism Help create scalable documentation practices that support company growth and project execution Commercial, Compliance & Risk Support Strengthen commercial defensibility through clear version tracking, approval records, document traceability, and audit trails Support documentation practices that assist with claims, disputes, client communications, change management, and project records Ensure important procedures, communications, and deliverables are properly controlled and easy to reference Support stronger consistency in client-facing documents, submissions, and formal correspondence Work with leadership and project teams to ensure documentation supports operational accountability and risk management Maintain confidentiality and professionalism when handling sensitive corporate, HR, safety, commercial, or project information What You Bring Strong technical writing, editing, and document development skills Exceptional attention to detail and commitment to accuracy Ability to organize complex information into clear, practical, and usable documents Strong understanding of document control principles, version management, and controlled document lifecycles Ability to work with senior leaders and subject matter experts to extract information and convert it into structured content Strong communication skills and the confidence to ask questions, clarify expectations, and drive documents to completion Practical, solutions-focused mindset with the ability to improve systems without overcomplicating them Ability to manage multiple priorities, deadlines, and stakeholders across departments Strong ownership, follow-through, and accountability Professional judgment when working with sensitive information Ability to balance corporate consistency with practical field usability Qualifications Previous experience in technical writing, procedure writing, document control, quality systems, project administration, HSE documentation, operations support, or a related role Experience developing SOPs, SWPs, policies, procedures, templates, forms, or controlled documents Experience in construction, civil infrastructure, mining, industrial services, energy, engineering, or a project-based environment is strongly preferred Strong proficiency with Microsoft Word, Excel, Outlook, SharePoint, Teams, Adobe, and document management systems Experience building document templates, formatting standards, version control systems, and document registers Strong writing ability with a practical understanding of how documents are used in field and office settings Valid driver's licence is preferred Must be eligible to work in Canada Working Conditions Office-based role in British Columbia with support to project teams and operating groups Occasional travel to project sites, offices, or operating locations may be required Regular interaction with senior leadership, operations, HSE, HR, estimating, corporate services, and project teams Fast-paced environment with competing priorities and time-sensitive documentation needs May require flexibility to support urgent operational, project, or client-facing documentation requirements Compensation & Benefits Annual salary range of $90,000 to $115,000, commensurate with experience, qualifications, and the level of relevant technical writing, document control, and construction/project support experience. Full-time, permanent employment Competitive benefits package Group retirement savings plan eligibility, where applicable Opportunity to support a growing construction and industrial services organization Meaningful role with direct impact on operational efficiency, risk management, and company-wide execution What Success Looks Like Company documentation is organized, current, consistent, and easy to access Approved templates, forms, procedures, and controlled documents are clearly owned and maintained Leaders and project teams spend less time rebuilding documents or managing revisions Field and office teams are working from current, practical, and approved documentation Duplicate, outdated, and conflicting versions are reduced or eliminated Document approvals, revision history, and audit trails are clear and reliable Internal and client-facing documents are more professional, consistent, and efficient to produce Documentation supports stronger execution, communication, compliance, and commercial defensibility Why Join Us Take ownership of a high-impact function that will improve how the company operates Work directly with senior leadership and key departments across the business Build systems that reduce rework, improve clarity, and support execution Help create practical tools and documentation that support both field and office teams Be part of a growing, team-oriented construction company focused on operational excellence and continuous improvement