PM Dispatcher at Southland Transportation — NeverHard

Job DescriptionJob Description PM Dispatcher - CBE North The Dispatcher is responsible for effective day-to-day communication between driving staff and operations, ensuring the safe and efficient completion of school runs and charters. Dispatchers are expected to display exemplary patience and communication skills in dealing with driver, parent, school, and public matters. The shift for this position is Monday – Friday from 9:00 am to 6:00 pm. Principal Duties and Responsibilities: Ensure that all driver check-ins are accounted for, including late-ins/early-outs, and pro-days Deal with unit breakdowns by facilitating communication between drivers and maintenance personnel and ensuring that the involved route is completed Provide tactful and professional phone assistance in dealing with driver, parent, school, and public matters Manage emergency situations calmly and effectively, following company procedures Administrative duties (such as Hours of Service auditing, filing, and reports) Knowledge and Skills Required: Map reading skills with a strong knowledge of the city; specifically, road systems, locations of schools, and major attractions Knowledge and understanding of company policies/procedures Strong communication skills and phone etiquette Ability to multi-task and work well under pressure Ability to triage tasks by order of importance/urgency Competency in using Microsoft Office (Excel, outlook, word, etc.)