Plumbing & Electrical Associate at The Home Depot Canada — NeverHard

Pay Range: $18.50 - $19.50At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.Position OverviewSales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on customer service and finding and solving customer needs.Key ResponsibilitiesEnsures Customer SatisfactionFollowing Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customerActively seek customers throughout the store and escort customers to appropriate merchandise, regardless of departmentAsk open ended questions about the customer’s projects in order to determine their needs and level of expertisePromote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend themDrives SalesDiscuss available options (good, better, best) and suggest related items/services outside of department that the customer may needEducate customers about the whole projectUsing empowerment program when necessary to satisfy customersExecute daily stock maintenance: all products signed, displayed, and cleanBuilds Skills and KnowledgeMaintain knowledge of all products in department and adjacent departmentsProactively seek knowledge on all products and servicesMaintains Safety and SecurityFollows all safety policies and procedures, Loss Prevention policies and proceduresCompetenciesCommunicates EffectivelyCustomer FocusSkillsInterpersonal SkillsDirect Manager/Direct ReportsDepartment SupervisorTravel RequirementsNo travel requirementsPhysical RequirementsBending, stooping, reaching, twisting, lifting, pushing, pulling, and moving itemsWorking ConditionsWorking within a flexible schedule that may include evening and weekendsWarehouse environment that can be dusty and noisyDoors are frequently open, causing drafts and interior temperature changesMinimum EducationHigh School Diploma or equivalentMinimum Years Of Work Experience1 to 2 years Retail or Trade experience an assetMinimum Leadership ExperienceNACertificationsNAOther Requirements/AssetsNAIn our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.