Personal Lines Team Lead at Insurance Talent Group — NeverHard

Job DescriptionJob Description Personal Lines Team Lead - Senior Key Responsibilities Provide strong leadership, direction, and mentorship to a Personal Lines team, fostering a culture of accountability, collaboration, engagement, and high performance. Demonstrate proven success managing and developing large teams of 20+ employees across remote, hybrid, and in-office environments while maintaining service excellence and operational efficiency. Lead, coach, and support Team Leads and frontline staff, driving employee engagement, professional development, and consistent achievement of departmental goals. Keep team members informed of company initiatives, operational updates, policy changes, and performance expectations through clear and consistent communication. Conduct formal performance reviews, ongoing coaching sessions, and development planning to maximize individual and team performance. Complete quality assurance reviews and provide constructive feedback to ensure exceptional customer service and adherence to company standards. Hold regular one-on-one meetings with team members to review performance, identify opportunities, and provide guidance and support. Lead departmental meetings focused on workflow management, service initiatives, operational improvements, and organizational priorities. Build and maintain strong working relationships with branch leadership, internal departments, and key stakeholders to ensure effective collaboration. Partner with senior management on operational, technical, staffing, and administrative initiatives that support business growth and continuous improvement. Ensure compliance with insurance carrier guidelines, regulatory requirements, and internal company policies and procedures. Support recruitment, onboarding, training, mentoring, succession planning, and performance management for new and existing employees. Qualifications & Experience RIBO license required; CIP or CAIB designation is considered a strong asset. Minimum 10 years of Personal Lines insurance experience & proven leadership Proven experience successfully leading, coaching, and developing large teams of 20+ employees , with demonstrated success driving employee engagement, productivity, service excellence, and operational results. Strong leadership, people management, and conflict-resolution skills with the ability to motivate, mentor, and develop high-performing teams. Comprehensive understanding of Personal Lines insurance products, underwriting guidelines, carrier expectations, and industry best practices. Exceptional customer service, communication, interpersonal, and relationship-building skills. Highly organized with excellent time management skills and the ability to prioritize effectively in a fast-paced environment. Proficient in Microsoft Office applications. Experience with Power Broker, Acturis, and Applied Rating (Compu-Quote) is considered an asset. A collaborative leadership style with the ability to work effectively across multiple teams and departments while fostering a positive workplace culture.