Payroll Lead at L'Occitane En Provence — NeverHard

Born of a simple gesture in 1976 , L’Occitane en Provence reveals the living power of flora, where the light of the sun meets the richness of the earth. With advanced expertise, we turn these natural treasures into sensorial, efficient experiences, as sustainable as possible and profoundly inspired by Haute Provencal nature. Our culture is built through everyday moments, how we behave, make decisions and show up for each other. With Trust as our foundation, Curiosity as our compass, Excellence as our standard, we create lasting Impact for the people around us and our planet. Job Summary As the Payroll Lead, you will aid in our full cycle payroll process with a focus on the US. This role will be responsible for the collection, organization, & maintenance of company hires, beginning with initiating and completing the new hire onboarding workflow. They will be the first and main line of contact with retail stores & corporate employees, managing day-to-day payroll inquiries and functions, including processing promotions, terminations, and other personnel changes. This role will lead US bi-weekly pre & post payroll processing, help maintain various internal and external vendors, auditing, invoice payments, year-end reporting, year-end tasks, and special projects. This role will also provide back-up support for Canadian payroll processing. Job Responsibilities Manage workflow & processing of bi-weekly Payroll New hire Onboarding Communication with retail stores pertaining to employee onboarding – pulling from email and follow up on outstanding issues Launch onboarding, follow up & finalize process in ADP Creating and maintaining digital employee file folders New hire data entry into HRIS & Payroll system Maintaining accurate data integrity Actioning & organizing employee promotions, transfers, & general updates Process employment status changes for US population Process terminations in system – keeping in compliance with final pay states Aiding in various payroll reconciling & preview processes, including ADP data audits, to ensure payroll is processed accurately and timely Focus on SOPs & process - creating new & elevating current Payroll/HR processes Maintain US tax & payroll compliance within our 25+ US states Provide excellent customer service experience daily to all levels of internal & external customers Maintain, update & format Excel Payroll Reports on a daily, weekly, bi-weekly bases. All other duties or projects as assigned Key Performance Indicators (KPIs) Excellent customer service to all internal and external customers Accurate data integrity and processing of employee changes Timely & accurate processing of Employee paperwork Successfully onboarding new hires within days of hire Requirements Education Advanced Diploma or Bachelor’s degree in Business Administration, Human Resources, Finance or Accounting. Experience & Skills 3+ Years of full-cycle US Payroll experience with progressive mindset Experience in the retail industry and office environment preferred Exposure to Canadian Payroll is strongly recommended but not required ADP Workforce Now, or similar Payroll system experience Strong verbal and written communication skills with ability to comfortably communicate with individuals at all levels of the organization. Highly organized with strong attention to detail & ability to multitask Must be able to handle confidential & sensitive information professionally and discreetly. Strong time management, analytical & problem-solving skills A commitment to providing outstanding customer service Program experience required: MS Excel, Word, Outlook Ability to meet deadlines, prioritize tasks & maintain high integrity & business ethics Positive, professional, and energetic demeanor Must be an ambassador of the L’Occitane brand What We Offer Comprehensive benefits package Annual discretionary corporate incentive bonus Competitive paid parental leave Generous employee discount to use on all your favorite L’Occitane en Provence product L'Occitane en Provence offers a competitive compensation package and a comprehensive benefits package. L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organizational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviors — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability. We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity. Employment may be subject to verification of references and background check investigation. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification. 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