Patient Svcs Representative (ENT Washington) at UPMC — NeverHard

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } UPMC is hiring a Patient Services Representative to support University Ear, Nose, and Throat - Washington, located at 460 Washington Road, Suite 8, Washington, PA 15301. This role works Monday through Friday from 8:00 AM to 4:30 PM with approximately 10% travel required, and offers free on-site parking. The Patient Services Representative will serve as the first point of contact for patients, providing exceptional customer service while managing front office responsibilities including patient check-in/check-out, scheduling appointments, verifying insurance, collecting co-pays, and maintaining accurate patient records within the electronic medical record system. The ideal candidate is detail-oriented, organized, and able to thrive in a fast-paced clinical environment while delivering a positive patient experience and supporting the overall efficiency of the practice. Responsibilities: + Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Assist with administrative duties in the office including but not limited to scanning of medical records and faxing + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference + Schedule or connect patient to resources to schedule for ancillary services at checkout + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Assist patients in education of financial responsibility and connect them to advocacy resources as needed + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries + Promote MyUPMC patient portal and assist patients in registration when applicable + Collect copayments and any other applicable patient payments at the point of service + Provide a warm greeting for all patients + Register patients in Biometrics (fingerprint recognition) program and explain benefits + Confirm and/or update patient registration information at checkout + Appropriately distribute / triage phone calls to other areas and / or clinical providers + Schedule follow-up appointments within the practice at checkout + Completion of high school graduate or equivalent is required + Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran