Patient Services Representative - Women's Behavioral Health at UPMC — NeverHard

Join our team of Life Changers! UPMC is hiring a full-time Patient Service Representative to support our busy Women's Behavioral Health Specialty team/office in Lititz. Shift/Hours: Monday-Friday from 8am-4:30pm - No weekends or holidays! Our department is a specialized behavioral health practice dedicated to women's mental health, offering a collaborative, multidisciplinary environment where therapists, psychiatrists, and support staff work closely together to deliver high-quality, patient-centered care. Team members benefit from a supportive culture that values collaboration, professional growth, and the opportunity to make a meaningful impact on the lives of patients through comprehensive and compassionate care. Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! Purpose: The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumer-friendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling follow-up appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities: + Provide a warm greeting for all patients. + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. + Collect copayments and any other applicable patient payments at the point of service. + Confirm and/or update patient registration information at checkout and schedule follow-up appointments. + Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Promote MyUPMC patient portal and assist patients in registration when applicable + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. + *Performs in accordance with system-wide competencies/behaviors + *Performs other duties as assigned. + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. + Prior healthcare/medical office experience if highly preferred. Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran