Patient Enrollment Specialist at SGS — NeverHard

Job Description Clinical Research | Performance-Based | Bonus Eligible As a Clinical Enrollment Specialist, you are responsible for driving enrollment (people) into cosmetic and personal care clinical studies by identifying, engaging, and converting qualified participants. This is a high-activity, target-driven role that blends outreach, persuasion, and problem-solving at the leading edge of innovation in the cosmetics space. You will operate with a sales mindset: proactively contacting leads, overcoming objections, and matching the right participants to the right studies. Success in this role is measured by your ability to consistently deliver qualified participants into studies on time, with opportunities for performance-based incentives. What You’ll Do Own enrollment targets for assigned studies; consistently deliver against daily and weekly goals Proactively engage leads via outbound calls, follow-ups, and database mining Convert interest into commitment by clearly explaining study requirements and addressing concerns Screen and qualify participants based on protocol criteria (medical history, demographics, study-specific requirements) Schedule and manage appointments to maximize show rates and study completion Adapt quickly to changing study criteria, timelines, and enrollment needs Identify gaps and opportunities in recruitment pipelines and adjust approach accordingly Partner with clinic and study teams to ensure smooth participant handoff and study execution Maintain accurate tracking of activity, pipeline, and outcomes Build and maintain relationships with local organizations such as clinics, schools, universities, and community groups (e.g., moms’ groups, local associations) Plan and execute community-based outreach events, informational sessions, and small activations Coordinate participation in local events such as school programs, health fairs, and community gatherings Develop strategies to grow the SGS participant database through community engagement Capture contact information during events and outreach efforts in a compliant and organized manner Support recruitment initiatives by converting community interest into active participation Monitor outreach effectiveness, including event participation and database growth Maintain accurate records of contacts, partnerships, and activities Provide regular feedback and insights to improve outreach strategies What Success Looks Like High volume of outbound activity with strong conversion rates Consistent achievement of enrollment targets Ability to fill hard-to-recruit studies through creativity and persistence Who Thrives Here Naturally persuasive communicators who can build trust quickly Competitive, self-motivated individuals who take ownership of results Goal-oriented achievers