Patient Care Coordinator at Avant Respiratory — NeverHard

Patient Care Coordinator – Red Deer, Alberta Avant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Red Deer team. This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping. What You’ll Do As a Patient Care Coordinator, you'll be an important part of our patients' care journey while helping ensure our clinic operates efficiently each day. Responsibilities include: Welcome patients, assist with purchases, book appointments, and answer general therapy inquiries Answer phones and faxes, distribute correspondence, and support general office operations Manage incoming referrals and maintain accurate patient documentation within our Electronic Medical Record (EMR) system Make re-supply calls to existing patients and support ongoing patient relationships Process payments, assist with purchases, and support inventory management Submit and manage Alberta Aids to Daily Living (AADL) funding applications for multiple offices Bill private insurance companies and government agencies while maintaining accurate payment records Follow up on outstanding balances and support accounts receivable Assist with initial home oxygen set-ups, including equipment preparation and patient education Assist with CPAP set-ups, patient education, and troubleshooting therapy equipment and supplies Build and maintain relationships with referral sources Support social media initiatives, patient experience programs, and clinic marketing materials Participate in the on-call rotation as required What We’re Looking For We're looking for someone who enjoys helping people, takes pride in providing excellent customer service, and thrives in a busy environment. Qualifications: High school diploma required; college degree in administration or equivalent is an asset Previous experience in customer service, administration, reception, healthcare, or another patient-facing role is considered an asset AADL billing experience and familiarity with their online system is preferred Healthcare licensing (RN/RPN) is a plus — but not required; we welcome all applicants Sales support or merchandising experience is considered an asset Professional, friendly manner with strong customer service values Excellent organizational skills and sharp attention to detail Strong written and verbal communication skills Comfortable using Microsoft Office and learning new software systems Strong problem-solving skills with the ability to prioritize multiple responsibilities Comfortable lifting and moving equipment up to 50 lbs Why Join Avant Respiratory? Full training provided Competitive compensation Comprehensive benefits package RRSP matching program Opportunities for career growth and development Meaningful work that helps improve patients' quality of life Supportive and collaborative team environment Monday-Friday schedule Excellent work/life balance Job Details: Schedule: Monday to Friday, 40 hours per week, plus participation in an on-call rotation Job Type: Full-time, Permanent Pay: Starting at $23.00 per hour, based on experience Benefits Extended Health Care Dental Care Vision Care Life Insurance Disability Insurance RRSP Matching Paid Vacation Paid Sick Time If you're looking for a rewarding career where you can make a difference in patients' lives while continuing to grow professionally, we'd love to hear from you. Powered by JazzHR