Patient Access Advocate, Part Time Nights at Intuitive Health — NeverHard

Job Description 7p-7a 2 shifts per week to include weekend rotations Shifts are very flexible with the idea that we offer a 6-week self-schedule that allows employees to schedule their own shifts as long as they are following our scheduling guidelines, which would be gone over during orientation If you have customer/patient facing experience in a customer service realm and want to break into healthcare, our Leader works directly with you to make sure you are trained and confident. Bonus points if you have some exposure to Healthcare! The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must. The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required. The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors. Greet patients in a friendly, courteous and professional manner in both in person and over the phone. Check patients in and out. Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care. Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly. Collect copayments, coinsurance, deductibles. Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents. Creating and maintaining patient files. Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary. Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. Confirm all paperwork is filled out correctly. Make sure front desk, waiting room area and children’s play are always clean and presentable. Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters. Encourage a work environment that is friendly and respectful. Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs. Follow all HIPAA policies and procedures. Follow all company policies.