Ops Support Rep Shipment Resolution at Purolator — NeverHard

Hours: Monday to Friday 2:00 pm to 8:00 pm - 30 Hours per week Location: 1680 Victoria St N, Kitchener, ON N2B 3E5 Salary: $21.56/hour Description The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders. Responsibilities Contact customers or colleagues to obtain and enter package information or resolve delivery issues Scan, sort, and reorganize undelivered freight and process freight damages Prepare packages for redelivery (tracking data, labels, repackaging, etc.) Inspect damaged packages Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager Additional Responsibilities Education Experience 3 months experience in customer service SkillsOperations ManagementOperations PlanningOperations ProceduresShipping and Receiving Operations Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs. POSTING DETAILS Location: 053 - Kitchener Working Conditions: Warehouse Environment Posting Number: 68946 Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com . To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .