Operations Support Administrator at J.D. Irving — NeverHard

Description We are looking for a proactive and detail-oriented individual to join our Operations Support department. The successful candidate will play a vital role in supporting customer billing, account administration, and overall operational efficiency. They will be a key part of our team, ensuring accurate and timely service delivery. This role offers a competitive compensation package, comprehensive benefits, and excellent growth opportunities in a collaborative environment. What We Offer: We’re committed to supporting your success—both professionally and personally. Here’s what you can expect as part of our team: Competitive compensation, including quarterly performance bonuses Comprehensive benefits package; company-matched RRSP, health, dental, vision, prescription, life, and disability coverage Wellness supports and employee assistance: fitness reimbursement, employee recognition, and company discounts Workplace perks: free covered parking and an on-site fitness facility Excellent learning, professional development, and career growth opportunities in a collaborative, high-performance environment using modern tools and systems Salary Range: 44 - 65K Responsibilities Respond to customer billing, account, documentation, proof-of-delivery, reconciliation, and dispute inquiries in a timely and professional manner Support customer account administration, including set-ups, billing adjustments, voids/rebills, approvals, and required documentation Monitor automated AP/AR processes, including RPA reports, Kofax validation, exception checks, and follow-up on items requiring manual review Coordinate operational and administrative support, including shared inboxes, documentation, supplier/carrier support, cargo insurance certificates, onboarding logistics, and office coordination Identify opportunities to improve accuracy, and support further process and administrative efficiencies across the team Qualifications Post-secondary education in business administration, logistics, accounting, or a related field is required; completion of a related degree is considered an asset Entry-to-intermediate administrative experience, preferably in logistics, transportation, finance administration, customer service, or a related operational environment Strong customer service skills with the ability to respond effectively to internal and external inquiries Excellent attention to detail, accuracy, organization, and follow-through Strong systems aptitude and comfort working with Microsoft Office tools, shared inboxes, reporting tools, and business systems; experience with E1, TMS, Kofax, RPA-enabled processes, or similar systems is considered an asset Ability to manage multiple priorities, follow established processes, and identify opportunities to reduce manual effort and improve administrative work Clear communication skills, both written and verbal Self-motivated, adaptable, and comfortable working in a fast-paced, team-based environment while supporting accuracy, efficiency, and continuous improvement