Operations Supervisor (Warehouse & Storage Contracts) at SecondShop — NeverHard

The Operations Supervisor is responsible for day-to-day oversight of warehouse operations, with a specific focus on storage programs and customer storage contracts. This role leads receiving, put-away, inventory control, storage movements (ins/outs), and shipping while ensuring accurate WMS transactions, contract compliance (rates/terms/space), and timely, accurate storage billing. Key Responsibilities • Warehouse Operations Leadership: Supervise daily floor activities across receiving, put-away, replenishment, picking, staging, loading, and cycle counting; balance labour to meet service targets. • Storage Programs & Contracts: Administer storage customer contracts (terms, accessorials, service levels, and notice requirements); ensure contract rules are followed for inbound/outbound appointments, handling, and release processes. • Storage Billing & Reporting: Maintain accurate tracking for billable storage (e.g., pallet positions/square footage, dwell time, ins/outs, handling fees); validate billing inputs and support monthly invoicing with Finance. • Inventory Accuracy: Drive inventory control standards (location discipline, labeling, quarantine/hold, variances, and adjustments); investigate and resolve discrepancies with root-cause actions. • WMS Execution & Compliance: Ensure all movements are captured in the WMS in real time (receipts, transfers, picks, shipments, adjustments); coach staff on scan compliance and standard workflows; troubleshoot basic WMS issues and escalate appropriately. • Customer Communication: Coordinate with internal teams and customers on receiving windows, storage access, releases, and exceptions; provide clear status updates on inventory availability and outbound readiness. • Safety & Equipment: Enforce safe work practices, lift truck standards, and housekeeping; complete incident reporting and corrective actions; support equipment checks and maintenance coordination. • People Leadership: Train and coach warehouse associates; conduct daily start-up huddles; reinforce performance expectations; support scheduling, timekeeping, and onboarding. • Continuous Improvement: Identify process gaps and implement improvements (slotting, layout, standard work, 5S, and error-proofing) to reduce touches and improve accuracy and throughput. Required Experience & Qualifications • 3+ years of progressive warehouse operations experience, including supervising hourly teams in a fast-paced environment. • Hands-on experience using a Warehouse Management System (WMS) for receiving, put-away, picking, shipping, cycle counts, and inventory adjustments. • Experience supporting storage operations and customer storage programs (inventory visibility, releases, ins/outs tracking, and exception handling). • Exposure to storage contract administration and/or storage billing inputs (pallet positions/square footage, dwell time, handling/accessorial charges) is strongly preferred. • Strong working knowledge of inventory control practices (location discipline, cycle count programs, variance investigation). • Forklift certification (or ability to obtain) and comfort working in a warehouse environment (walking/standing, lifting, equipment traffic). • Proficiency with Microsoft Excel and basic reporting. Core Skills & Competencies • Ability to lead through standard work: clear expectations, coaching, and follow-up. • High attention to detail for WMS transactions, inventory accuracy, and billing-related data. • Strong communication skills for coordinating releases, appointments, and escalations. • Problem-solving mindset with comfort using data to identify root cause and corrective actions. • Time management and prioritization in a multi-task environment (inbound/outbound/storage demands). • Working knowledge of health & safety requirements in a warehouse setting. Success Measures (KPIs) • Inventory accuracy and cycle count performance (variance rate, adjustment control). • WMS scan/compliance rate and transaction timeliness. • Storage billing accuracy (ins/outs captured, billable days/space validated, minimal credit notes). • Inbound receiving SLA adherence and outbound ship/release-on-time performance. • Damage rate and claims/rework reduction through handling and process controls. • Safety performance (near misses/incidents, inspections completed, corrective actions closed).