Operations Manager - Industrial Tool at Sunbelt Rentals, Inc. — NeverHard

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities! Job Description Summary Build Your Career. Power Industrial Work. From precision tooling on the shop floor to critical equipment on complex industrial sites, Sunbelt Rentals is where performance, reliability, and expertise come together. We’re looking for an Operations Manager – Industrial Tooling who is passionate about delivering best‑in‑class service, developing high-performing teams, and driving operational excellence. If you thrive in a fast‑paced, customer‑focused environment and enjoy leading teams that support industrial, manufacturing, and contractor clients, this role is for you. Position Objective The Operations Manager supports day‑to‑day Profit Center operations with a strong focus on: Industrial tooling expertise and application support Exceptional customer service for industrial and contractor clients Employee development and engagement Tool fleet utilization, calibration, and asset quality Operational efficiency and profit optimization This role partners closely with the Profit Center Manager to ensure consistent execution of Sunbelt standards while maintaining a safe, organized, and tool‑focused operation. Key Responsibilities Partner with the Profit Center Manager to maintain high standards across industrial tooling operations Ensure compliance with company policies, safety regulations, and all safety protocols related to tool usage and handling Deliver industry‑leading customer service to industrial, manufacturing, and construction clients Serve as a subject matter resource on industrial tooling applications and rental solutions Train, coach, and develop team members on tooling knowledge, safety, and service excellence Improve tooling readiness, calibration compliance, and turnaround time Manage tool fleet quality, repair cycles, and associated maintenance costs Develop clear performance goals and drive accountability through ongoing coaching and feedback Identify efficiencies in tool distribution, staging, and customer delivery processes Oversee yard and facility operations to ensure safe handling, storage, and organization of tooling assets Conduct safety audits, equipment checks, and routine inspections with a focus on tooling integrity Support HR functions including scheduling, payroll, and team documentation Clearly communicate billing, rental terms, and tool usage expectations to customers Assist customers in selecting the right tools and solutions based on project requirements Monitor tooling inventory levels and coordinate with leadership on demand forecasting Lead daily operational meetings focused on safety, priorities, and performance metrics Maintain a clean, organized, and safety‑first work environment QualificationsEducation & Experience 3+ years in industrial tooling, equipment rental, or construction environments 1+ year of leadership experience in operations, service, or team management Skills & Knowledge Strong leadership and team development capabilities Working knowledge of industrial tooling (e.g., torque tools, pumps, generators, specialty equipment) Ability to align tooling solutions with customer applications Excellent organizational, troubleshooting, and problem-solving skills Proven ability to improve processes and drive performance outcomes Strong communication and customer engagement skills Proficiency with MS Office, Outlook, and ERP systems (Wynne or similar preferred) Why Sunbelt Rentals? At Sunbelt Rentals, we invest in our people, our safety culture, and our future. Our comprehensive benefits package includes: Competitive pay with performance-based incentives Medical, dental, and vision coverage RRSP match Paid time off, holidays, and sick days Career advancement and internal mobility opportunities Ongoing industrial tooling and technical training Employee Assistance Program (EAP) A safety-first culture backed by industry-leading standards Ready to Make an Impact? Join a team that powers industrial projects with the right tools, the right expertise, and the right leadership. Apply today and build your future with Sunbelt Rentals. Sunbelt Rentals is an Equal Opportunity Employer and supports diversity in the workplace. Base Pay Range 74,411.00 - 102,315.40 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network. Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental, Vision, Life Insurance Enhanced Vacation Time based on Years of Service & 5 Paid Sick Days Leading wages Tuition Reimbursement RRSP Matching Tool and Boot Allowance Career development and advancement Employee Assistance Program Sunbelt Rentals supports service members. Veterans encouraged to apply. If a current Sunbelt Rentals employee has referred you for an employment opportunity please notify them that you are applying for this position. In order for the employee to get a referral bonus they need to contact their regional recruiter.