Operation Director at Poulet Rouge — NeverHard

Job DescriptionJob Description Job Title: Director Operator (Restaurant) Location: Poulet Rouge Queen Street, Ontario - 360 Queen St W, Toronto, ON M5V 2A2 Job Type: Full-time Job Description Poulet Rouge© is looking for a hands-on and results-driven Director Operator to oversee the full performance of the restaurant. This role requires a strong leader who is passionate about customer service, operational excellence, and representing the brand’s values on a daily basis. You will be responsible for ensuring smooth operations, strong financial control, team leadership, and delivering an outstanding guest experience. Key Responsibilities Operations Management: Oversee daily restaurant operations and ensure everything runs efficiently Manage inventory, stock levels, and place supplier orders Create and manage staff schedules Ensure payroll is processed and invoices are paid on time Ensure the restaurant is always fully stocked and operational Customer Experience & Brand Standards: Deliver and maintain exceptional customer service standards Handle customer complaints professionally and effectively Represent and uphold Poulet Rouge© brand values Maintain high standards of food quality, cleanliness, and service speed Conduct daily inspections (food safety, cleanliness, health & safety) Financial & Performance Management: Monitor sales, labor costs, food costs, and overall profitability Control expenses and optimize operational efficiency Track performance on Uber Eats and Google (reviews, prep time, customer satisfaction) Implement corrective actions to improve performance metrics Team Leadership & HR: Recruit, hire, and onboard employees Train, coach, and develop team members Supervise staff, including training/academy team Foster a positive, respectful, and high-performance work environment Maintenance & Problem Solving: Resolve operational issues quickly and effectively Coordinate equipment maintenance and repairs (tracking and follow-ups) Qualifications Proven experience in restaurant management (senior or director level preferred) Strong leadership and team management skills Excellent customer service mindset Solid understanding of financial and operational KPIs Ability to multitask and work in a fast-paced environment Strong communication and problem-solving skills Food safety certification (preferred) Fully Fluent in English Flexible availability (days, evenings, weekends) What We Offer Competitive salary + performance-based bonus Growth opportunities within the company Dynamic and supportive work environment Discounted employee meals Ready to lead a team, drive results, and represent a growing brand? Apply today and join Poulet Rouge©! Job Types: Full-time, Permanent Work Location: In person