Online Live Chat Support (Remote –Canada) at Zonda Home — NeverHard

Company: Zonda Home Location: Remote (Open across Canada) Job Type: Full-Time / Part-Time Schedule: Flexible About Zonda Home Zonda Home is a leading company in housing data and technology. We provide market data, research, and digital tools for builders, developers, and real estate professionals across Canada and North America. Our platform helps clients make better decisions in the housing market. About the Role We are looking for a friendly and reliable Online Live Chat Support Agent to assist our customers. In this role, you will respond to clients through live chat and provide support with questions related to our data platform, services, and accounts. This is a remote position. You will work from home and support clients in a simple and professional way. Key Responsibilities Respond to customer messages through live chat Provide clear and accurate answers to questions Assist users with account access and basic issues Guide clients on how to use company tools and services Escalate complex issues to the appropriate team Maintain a professional and helpful tone at all times Record and update customer interactions Requirements Basic computer skills (typing, internet, chat tools) Strong written communication skills Good attention to detail Ability to multitask and respond quickly Ability to work independently Reliable internet connection Previous customer service experience is helpful but not required What We Offer 100% remote work across Canada Flexible working hours Paid training provided Competitive pay Supportive and professional team Opportunity to grow within the company Employee Benefits (Canada) Paid vacation and sick leave Health and dental coverage (based on eligibility) Canada Pension Plan (CPP) contributions Employment Insurance (EI) coverage Work-life balance support Remote work allowance (if applicable) Why Join Zonda Home At Zonda Home, you will support clients who rely on our housing data and technology. Your role will help improve customer experience and ensure clients receive fast and helpful support. This is a great opportunity to build customer service skills while working from home.