OnBase Support Engineer (L3) / Toronto, ON (Hybrid) - FTE at Acestack — NeverHard

Role - OnBase Support Engineer (L3) Location - Toronto, ON (Hybrid) Experience - 8+ years Type - Full Time Permanent Must Have Technical/Functional Skills Deep expertise in Hyland OnBase (Admin, Workflow, Unity, Integration) Strong SQL / database troubleshooting Experience in enterprise application architecture & support models Integration technologies (APIs, web services, middleware) ITIL-based incident, problem, and change management Preferred Experience in Insurance / Financial Services (Canada Life context) Exposure to OnBase migration, modernization, or transformation programs Automation/scripting (PowerShell, batch jobs) Performance tuning & system scalability Roles & Responsibilities L3 Incident & Problem Management Resolve critical/complex incidents escalated from L2 Lead root cause analysis (RCA) and permanent fixes Platform Engineering & Optimization Design and implement OnBase configurations, performance tuning, and improvements Handle upgrades, patching, and system enhancements Architecture & Integration Support Provide SME support for integrations (APIs, middleware, upstream systems) Define best practices for document workflows and automation Release & Change Governance Lead production releases, deployment strategies, and stabilization Ensure change compliance and risk mitigation Operational Leadership Guide L1/L2 teams, reduce incident backlog, improve MTTR Drive SLA adherence and continuous service improvement Outcome Focus Zero critical incidents / improved system resilience Faster resolution for complex issues Optimized OnBase performance and scalability Strong governance and release stability Generic Managerial Skills, If any NA Key Words to search in Resume OnBase Architecture (Enterprise / ECM Design) Integration (APIs / System-to-System / Middleware) Workflow Optimization / Automation Root Cause Analysis (RCA) / Problem Management Migration / Upgrade (OnBase ? Appian / CP4BA)