OnBase Support Engineer (L2) / Toronto, ON (Hybrid) - FTE at Acestack — NeverHard

Role - OnBase Support Engineer (L2) Location - Toronto, ON (Hybrid) Experience - 8+ years Type - Full Time Permanent Must Have Technical/Functional Skills Hyland OnBase administration & support SQL (querying, troubleshooting data issues) Application support tools (ServiceNow / ITSM) Log analysis, troubleshooting, batch/job monitoring Knowledge of ECM, workflow automation, document lifecycle Preferred Experience in Insurance / Financial Services (Canada Life context) Exposure to OnBase migration / upgrades Scripting (PowerShell / basic automation) ITIL-based support model Roles & Responsibilities L2 Incident & Problem Management Troubleshoot application issues, analyze logs, and resolve complex incidents Perform root cause analysis (RCA) and support defect fixes Application Support & Maintenance Support OnBase modules (Document Management, Workflow, Integration) Handle configuration changes, patches, and upgrades Service Operations Monitor system health, queues, and batch jobs Ensure SLA compliance, ticket triaging, and resolution tracking Integration Support Support integrations with upstream/downstream systems (APIs, middleware) Assist with data issues and document ingestion failures Release & Change Support Support deployments, regression validation, and release stabilization Outcome Focus Reduced incident backlog Faster resolution (MTTR) Stable OnBase operations & SLA adherence Generic Managerial Skills, If any NA Key Words to search in Resume OnBase (Hyland ECM) Workflow / Workflow Support Incident Management / Production Support (L2) SQL / Database Troubleshooting Integration Support (APIs / Document Ingestion) OnBase + ECM foundation Workflow and document lifecycle handling Support operations (incident resolution) Technical troubleshooting (DB + integration)