Office Team Lead at Aston Carter — NeverHard

Job DescriptionJob Description Job Title: Office Team Lead Job Description The Office Team Lead oversees a growing customer service and administrative team in a logistics environment, ensuring exceptional service delivery, accurate documentation, and efficient coordination of shipments. This role combines hands-on customer service, office administration, and team leadership, with a strong focus on resolving service issues, managing customer accounts, and supporting the operational success of the business. Responsibilities Notify customers promptly of service difficulties, including refused shipments, late or incomplete shipments, and incomplete paperwork. Monitor missed pickups and on-time delivery performance and notify the appropriate personnel to reschedule or address service gaps. Provide accurate and timely responses to customer inquiries related to service, shipment tracing, and proof of delivery (PODs). Check with operations daily to identify priority issues such as service failures, refused deliveries, damaged freight, or missing freight, and communicate these to customers at the start of the day. Create freight bills and process orders, forms, applications, and requests as required to support daily operations. Update internal forms and reports to ensure information is current, accurate, and accessible to relevant stakeholders. Manage and maintain customer accounts, ensuring information is accurate and service expectations are clearly understood and met. Print bills of lading for missed deliveries as required throughout the day to support re-delivery and documentation needs. Book delivery appointments with specified receivers and coordinate schedules to support efficient delivery operations. Communicate with interline carriers to confirm shipment status and relay updates to customers and internal teams. Lead departmental staff and functions, providing direction, support, and guidance to ensure team performance and service quality. Answer incoming telephone calls and provide professional, courteous assistance to customers, partners, and internal teams. Work occasional extended hours as required to meet operational needs and customer requirements. Perform any other reasonable duties assigned or directed by management to support the continued financial success and operational efficiency of the organization. Essential Skills Minimum 2 years of experience working in a customer service role. Minimum 1 year of experience working in a managerial or team lead role, including oversight of direct reports. Experience in transportation or logistics operations. Proficient knowledge of Microsoft Outlook, Word, and Excel. Experience and knowledge of customer service principles and practices. Experience with logistics processes and terminology. Ability to communicate effectively both orally and in writing. Strong analytical and mathematical skills to interpret data and resolve issues. Strong organizational skills and high attention to detail. Ability to meet deadlines in a fast-paced environment. Excellent problem-solving skills with the ability to resolve issues effectively and efficiently. Demonstrated ability to motivate and engage team members. Additional Skills & Qualifications Experience working in a logistics environment. Familiarity with TruckMate or similar transportation management systems. Experience with Excalibur or similar logistics/operations software. Customer-focused mindset with a strong commitment to service quality. Confident and engaging personality that supports positive team dynamics and customer interactions. Work Environment This is a full-time, on-site role with a schedule of Monday to Friday, 8:00 a.m. to 4:30 p.m. You will work in an office setting closely connected to logistics and transportation operations, collaborating with a fairly new and growing team that currently includes four customer service representatives and two team members on the pick and pack side. The environment is dynamic and fast-paced, with frequent interaction via phone and email, and regular coordination with operations and interline carriers. Occasional extended hours may be required to support business and customer needs. Job Type & Location This is a Contract position based out of Calgary, AB. Pay and Benefits The pay range for this position is $25.00 - $27.00/hr. Workplace Type This is a fully onsite position in Calgary,AB. À propos d'Aston Carter AstonCarter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents. Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître d’autres options d’accommodement. Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels. Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.