Office Administrator at IICRC — NeverHard

Benefits Health insurance Training & development Company parties Competitive salary Dental insurance PAUL DAVIS RESTORATION Grande Prairie is seeking a motivated and detail-oriented Office Administrator to support daily office operations and help ensure an exceptional customer experience throughout the restoration process. Key Responsibilities Provide administrative support to project managers and field staff. Answer phones, manage customer inquiries, visitor reception and schedule appointments. Maintain project files, documentation, and company records. Conduct customer follow-up and quality assurance calls. Track customer satisfaction and address concerns as needed. Assist with invoicing, data entry, and general office administration. Coordinate communication between customers, technicians, subcontractors, and insurance partners. Maintain the office in a clean, organized, and tidy condition. Ensure workspaces, common areas, and office supplies are properly maintained and organized. Qualifications Previous office administration or customer service experience. Strong organizational, communication, and problem-solving skills. Comfortable working with data, metrics, and performance reporting. Proficiency with Microsoft Office and computer-based systems. Ability to manage multiple priorities in a fast-paced environment. Experience in restoration, construction, or insurance is considered an asset. Experience with RMS, Xactimate, Encircle, QuickBooks Online, or similar software is an asset What We Offer $22-25/hour depending on experience Attractive Benefits package Supportive team environment Opportunities for professional growth and advancement If you are organized, customer-focused, and enjoy being part of a team that helps people recover from property disasters, we would love to hear from you. Compensation: $22.00 - $25.00 per hour Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do. Our Vision To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission To provide opportunities for great people to deliver Best in Class results