National Service Manager at Klimatrol — NeverHard

Job DescriptionJob Description ABOUT KLIMATROL ENVIRONMENTAL SYSTEMS Klimatrol Environmental Systems is a trusted Canadian leader in innovative hydronic environmental control solutions. With decades of expertise, we specialize in hydronic snow melt systems and radiant in-floor heating/cooling , delivering safe, energy-efficient, and reliable performance for multitenant residential, commercial, high-rise, and industrial applications across the country. Our growing installed base includes thousands of systems nationwide, and we are committed to exceptional product performance, technical innovation, and industry-leading customer support. ROLE OVERVIEW We are seeking a strategic, hands-on National Service Manager to lead the transformation and scaling of our service operations. This high-impact leadership role will focus on building and deploying a professional truck-based field service team from the ground up to support our extensive installed base of snow melt and radiant in-floor systems. You will also play a key role in developing and standardizing our national control strategy (leveraging platforms such as the Niagara Framework) to enable efficient, scalable, service-oriented support and long-term system reliability. Reporting directly to the President, you will combine visionary service strategy with practical execution, technical depth in controls/hydronics, and team-building expertise to deliver world-class warranty and post-installation support across Canada. KEY RESPONSIBILITIES Strategic Leadership & Service Model Development · Starting in Ontario, design and execute a comprehensive service and warranty strategy aligned with rapid business growth and our large installed base · Lead the creation and deployment of a truck-based mobile service fleet and technician network to provide responsive, high-quality field support · Define service standards, KPIs (e.g., first-time fix rate, response time, customer satisfaction), and scalable operational frameworks · Drive continuous improvement, process optimization, and cost-effective service delivery Field Operations & Truck-Based Service Build-Out · Oversee all snow melt and radiant system service operations across Canada · Build, equip, and manage a mobile field service organization, including truck outfitting, inventory management, dispatching, routing, and technician enablement · Ensure timely, effective technical support for warranty claims, preventive maintenance, and emergency repairs · Implement service management tools and processes to support a growing truck-based team Control Strategy Standardization & Technical Leadership · Lead the development and standardization of Klimatrol's national control strategy for snow melt and radiant systems, with hands-on involvement in controls design, integration, commission, and serviceability · Establish unified control architectures (strongly leveraging Niagara Framework expertise) to streamline troubleshooting, remote monitoring, upgrades, and field service efficiency · Provide advanced technical support for construction team’s complex system issues and collaborate with engineering on product/service enhancements. Team Building & Development · Recruit, mentor, and lead a high-performing national service team, including field technicians, support staff, and future leaders · Develop training programs, certification pathways, and succession plans to build technical depth and service excellence · Foster a culture of safety, accountability, customer focus, and continuous learning Customer Experience & Cross-Functional Collaboration · Champion best-in-class customer service and resolve escalated issues promptly · Build strong relationships with key customers, contractors, and stakeholders · Partner with engineering, sales, product, and installation teams to align service capabilities, incorporate field feedback into product/control improvements, and support sales with service value propositions QUALIFICATIONS Required Experience · 10+ years of progressive experience in field service leadership, including: o Building or managing truck-based/mobile field service teams in facilities, HVAC/hydronic, building automation, fire/security systems, or similar technical industries o Managing national or multi-regional technical service operations · Proven success developing and executing service strategies, scaling teams, and improving operational metrics · Demonstrated leadership managing and growing technical field teams Technical Skills · Strong hands-on technical foundation in controls systems, troubleshooting, and hydronic/HVAC applications · Building automation experience, with strong Niagara Framework knowledge (hands on experience highly preferred) · Familiarity with snow melt systems, radiant heating/cooling, hydronic controls, and related technologies · Proficiency with service management software, dispatching tools, mobile workforce platforms, and remote diagnostics Core Competencies · Strategic vision with the ability to translate plans into executable operations and team structures · Exceptional customer-centric mindset and problem-solving skills · Strong business acumen, including P&L awareness and resource optimization · Outstanding communication, interpersonal, and team leadership abilities Preferred Qualifications · Direct experience with hydronic snow melt or radiant in-floor heating systems · Previous P&L responsibility or scaling a service organization in a growth-stage company · Bachelor's degree in Engineering, Building Automation, Business, or a related technical field · Hands on Controls experience and/or Niagara certification (Tridium or equivalent) · Experience implementing standardized control strategies in distributed systems WHAT WE OFFER · Competitive Salary: Commensurate with experience · Attractive Performance bonus: Tied to defined metrics · Vehicle Allowance & Travel Support: For national responsibilities · Growth Opportunities: Significant autonomy to shape and lead the national service function in a growing, innovative organization · Meaningful Impact: Directly influence service excellence for thousands of installed systems and help build a best-in-class mobile service operation WHY JOIN KLIMATROL? This is a rare opportunity for a proven service leader to build something transformative —from establishing a professional truck-based field service team to standardizing controls that will define our service model for years to come. You will work with cutting-edge hydronic technologies in a collaborative, innovation-driven environment where your strategic and technical contributions will directly drive customer success and company growth. If you are passionate about scaling high-performing service organizations, have deep expertise in building automation/controls, and thrive on hands-on leadership in a dynamic industry, we want to hear from you. We thank all applicants for their interest; however, only those selected for an interview will be contacted.