Microsoft D365 CE Managed Services Senior Consultant at RSM Canada Operations ULC — NeverHard

About RSM We are the leading provider of professional services to the middle market globally. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. Position Description In Managed Application Services (MAS) for Microsoft Dynamics 365 Customer Engagement (CE), you will be a key member of our team and will be exposed to several aspects of all our consulting practices, including maintaining Dynamics365 environments, business solutions and operations best practices, consulting process, tools and methodologies, and leveraging technology to drive business operations efficiencies. This role requires programming experience and excellent interpersonal and communication skills. You must be client‑focused and team oriented. The position requires maintaining ongoing relationships with key team members and may require some night and weekend work. Responsibilities Design and develop solutions using Microsoft D365CE functions and features to meet business objectives. Manage environments, including deploying solutions, applying updates, and refreshing environments. Troubleshoot business application and supporting infrastructure issues. Provide client remote consulting, both functional and technical. Obtain and communicate customer business requirements and findings. Adopt and learn new technologies. Work and interact with teams in the configuration of their Microsoft D365CE system. Manage issues and projects across multiple clients simultaneously. Basic Qualifications Experience with Microsoft D365CE and the Power Platform. Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/Field Service. Proficiency in utilizing Dynamics365 configuration tools like the Power Platform (Power Automate, Power Apps) for extending CRM functionalities. Experience integrating Dynamics365 with other Microsoft products (FSC/BC/GP). Knowledge of development tools like Visual Studio and the Dynamics365 SDK for building custom plugins or workflows. Understanding of web services and APIs for data exchange between Dynamics365 and external systems. Fluent in English, both written and verbal. Proficient in .NET (C#), scripting (JavaScript), SQL, Kingsway’s Soft / Scribe / Boomi, and SSRS (FetchXMLBased Reporting). Benefits At RSM, we offer a competitive benefits and compensation package. Flexibility in scheduling allows you to balance life’s demands while maintaining client service commitments. Compensation for this role ranges from $86,500 to $138,500. Individuals selected are also eligible for a discretionary bonus based on firm and individual performance. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html. Equal Employment Opportunity RSM does not tolerate discrimination or harassment based on race, colour, creed, sincerely held religious beliefs, practices or observances, sex (including pregnancy or disabilities related to nursing), gender, sexual orientation, national origin, ancestry, familial or marital status, age, physical or mental disability, citizenship, political affiliation, medical condition (including family and medical leave), domestic violence victim status, past, current or prospective service in the Canadian uniformed service, Canadian Military/Veteran status, pre‑disposing genetic characteristics, or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request. Contact us at 800‑274‑3978 or careers@rsmus.com for reasonable accommodation requests. #J-18808-Ljbffr