Manager, Special Projects (Hybrid) at UPMC — NeverHard

UPMC Community Care Behavioral Health is hiring a full-time Manager, Special Projects to join our team in Exton, PA! This hybrid role will work in the office 3 days per week - Monday, Wednesday and Thursday. Some local travel may be needed at times for community events. The Manager of Special Projects serves as a key liaison for the Primary Contractor, overseeing critical initiatives, managing project deliverables, and ensuring seamless execution across multiple workstreams. This highly visible, 'glue' role supports a range of strategic efforts while also stepping in to provide essential administrative coordination. By maintaining strong relationships, driving progress across priorities, and ensuring consistent follow-through, this position plays a vital role in sustaining contract performance and reinforcing the partnership's overall success. Responsibilities: + Work closely and collaboratively with internal multidisciplinary team. + Ensure all applicable NCQA, URAC, DHS and other regulatory standards are met. + Lead efforts to complete Quality Improvement Activity summaries of these activities. + Communicate information about identified projects to other members of the organization through meetings, training, and educational forums. + Assist with training responsibilities for providers, Members, and staff on identified issues. + Coordinate collection and completion of all necessary material. + Provide services to Professional Advisor, Quality and Care Management departments as indicated for all HealthChoices and commercial contracts. + Inform senior management of items that are completed and pending. + Responsible for closely monitoring the organization's progress toward the goals and identifying areas where progress and lack of progress is occurring. + Bachelor's degree or RN license. + 4 years of operations and/or clinical experience required. + Prior healthcare experience strongly preferred. + Project management experience is a bonus. + Ability to maintain effective professional liaison with all levels of executive and management staff. + Excellent clinical, written, and oral communication skills + Independent problem solving based on sophisticated knowledge of relevant monitoring standards and clinically pertinent issues related to the planning, implementation, and evaluation of the identified projects. + Ability to propose and implement creative solutions to identified trends or problem areas with recommendations for improvement. + Responsiveness to deadlines and has work completed on or before deadline 95% of the time. + Demonstrated knowledge of identified projects.Licensure, Certifications, and Clearances:UPMC is an Equal Opportunity Employer/Disability/Veteran