Manager IT Change Management at Manulife Financial — NeverHard

This role is responsible for the day-to-day execution and governance of the IT Change Management process, including change reviews, Change Advisory Board (CAB) coordination, emergency change management, and stakeholder engagement. The successful candidate will help maintain the stability and integrity of production environments by ensuring changes are appropriately assessed, approved, and implemented in alignment with ITIL practices and organizational standards. You will also contribute to continuous improvement initiatives, promote process consistency, and support the ongoing evolution of change management practices within a fast-paced, global environment. Position ResponsibilitiesChange Management Execution & Review Execute and govern the IT Change Management process to ensure changes are reviewed, assessed, and implemented effectively. Evaluate change requests for completeness, risk, business impact, and implementation readiness. Ensure adherence to established change management policies, standards, and procedures. CAB & Change Governance Coordinate and facilitate Change Advisory Board (CAB) meetings. Support governance activities related to standard, normal, and emergency changes. Ensure appropriate approvals and risk assessments are completed prior to implementation. Operational Change Coordination Monitor and coordinate the execution of approved changes across the organization. Identify and mitigate potential scheduling conflicts and operational risks. Support emergency change processes to minimize business disruption. Stakeholder Engagement & Change Consultation Collaborate with technical teams, business partners, and operational stakeholders to support successful change outcomes. Provide guidance on change management processes, governance requirements, and best practices. Foster effective communication and alignment across teams. Process & Knowledge Management Maintain and enhance change management documentation, procedures, and knowledge resources. Support process improvement initiatives that increase efficiency, consistency, and compliance. Promote knowledge sharing and continuous learning across stakeholders. Reporting, Metrics & Operational Analysis Develop and analyze operational metrics related to change management performance. Monitor trends, risks, and opportunities for process improvement. Prepare reports and insights to support informed decision-making. Team Leadership & Development Provide leadership, coaching, and guidance to team members as applicable. Support a culture of accountability, collaboration, continuous improvement, and operational excellence. Encourage professional growth and development within the team. Required Qualifications 5+ years of experience in IT Change Management, IT Service Management (ITSM), or IT Operations. Strong knowledge of ITIL Change Management principles and practices. Experience working within a high-volume enterprise environment. Familiarity with: Change Advisory Board (CAB), Emergency Change Requests (ECR), and change governance workflows. Risk-based change assessment and approval processes. Multi-segment or global IT environments. Demonstrated ability to manage multiple priorities while maintaining operational effectiveness. Strong communication, collaboration, and relationship-building skills, with the ability to engage stakeholders at all levels. Strong attention to detail and commitment to process accuracy, governance, and compliance. Preferred Qualifications ITIL Foundation certification or equivalent practical experience. Experience using ServiceNow or similar IT Service Management (ITSM) platforms. Exposure to: Emergency change management processes. Change automation and workflow optimization. Cross-functional ITSM processes, including Incident, Problem, and Release Management. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 宏利金融有限公司是全球 领先的金融服务提供商，致力于帮助大众轻松作出明智抉择，实现精彩人生。如欲了解更多关于我们的信息，请访问人寿保险-养老保险-健康保险-中宏保险官网 (manulife-sinochem.com). 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 hr@manulife.com。 Referenced Salary Location Waterloo, Ontario Working Arrangement 混合辦公 Salary range is expected to be between $92,900.00 CAD - $142,900.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #J-18808-Ljbffr