Mail Services Operations Manager at Recrute Action — NeverHard

Mail Services Operations Manager Be at the center of mailroom and digital mail operations, ensuring seamless service delivery while driving improvements, monitoring performance, and supporting key operational objectives. This position offers a varied workload, cross-functional collaboration, and involvement in initiatives that enhance efficiency and service quality. What is in it for you: • Hourly salary of $30. • 2-month contract. • Day schedule, 37.50 hours per week. • On-site work in a dynamic environment. Responsibilities: • Oversee daily mailroom, courier, and digital mail operations. • Drive service improvements and increase first-time resolution. • Manage vendors and ensure service level agreement (SLA) performance. • Control expenses and manage budget versus plan. • Track performance using data, reporting, and Excel analysis. • Ensure compliance with security, privacy, and risk standards. • Lead process improvements and digital transformation initiatives. • Maintain and update procedures and documentation. • Collaborate with leaders and business units. • Support sustainability and community initiatives. What you will need to succeed: • 3–5+ years of experience in mailroom, logistics, or operations. • Leadership or supervisory experience preferred. • Experience managing vendors and budgets. • Knowledge of digital mail systems is an asset. • Strong leadership and communication skills. • Advanced Microsoft Excel and reporting skills. • Process improvement and problem-solving skills. • Budget and cost management skills. • High attention to detail and commitment to compliance. • Strong technical and systems knowledge. • Customer-focused mindset. • Results-driven approach. • Analytical mindset. • Commitment to continuous improvement. Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.