Location Administrator at MakerKids — NeverHard

Job DescriptionJob Description Join MakerKids! Are you an entrepreneurially driven, highly organized leader with strong customer service skills and a business mindset? MakerKids is seeking a motivated Location Administrator to manage operations across our GTA locations. This part-time role is a great opportunity to apply your business expertise in a dynamic, purpose-driven environment. A passion for STEM, education, and computer science is a bonus. About MakerKids MakerKids runs award-winning STEM programs for kids in Coding, Robotics, 3D Printing, Minecraft, and AI . Our mission is to empower the next generation of makers through fun, educational, and hands-on programs. Featured in Wired, CTV, the Globe and Mail, and more, we're pioneers in helping kids build real-world skills, confidence, and friendships through technology. Role Overview As the Part-Time Location Administrator, you'll play a key role in leading daily operations, supporting staff, and creating an exceptional experience for families. We're looking for someone who is highly personable, organized, and naturally great at building relationships with both parents and employees. The ideal candidate is confident managing people and communicating in a fast-paced environment. You'll help foster a positive team culture, ensure programs run smoothly, and contribute directly to the success of our location and programs. Hours and Structure: Hours: 20-30 hours part-time Schedule: Seasonal hours vary Summer hours: 8:45am-3:45pm School year hours 2:30pm-6:30pm Weekend availability required on occasion Locations available: Leaside: 1661 Bayview Avenue, Toronto Bloor West: 2451 Bloor west, Toronto Mississauga: 1900 Fowler Drive, Mississauga Start Date: August 4th Responsibilities Staff Management Staff scheduling Staff training Provide guidance during challenging classroom situations & step in when needed Conduct staff performance reviews Manage unplanned changes to the schedule and step in to teach classes when needed Operations Manage client bookings and follow-ups. Handle routine billing, payments, cancellations, and discounts, and reconcile unpaid amounts weekly Coordinate needs for events such as birthday parties, field trips, off-sites, camps, and special programs. Maintain location logistics, inventory, in-person marketing items, 3D printing schedule, and compliance with safety protocols. Troubleshoot basic technical issues. Customer Relations Respond to customer inquiries via email and phone Manage inbox with a goal of maintaining inbox zero. Engage with families before and after classes to build strong relationships. Maintain a warm, professional, and positive atmosphere at all times. What We're Looking For: Experience in team leadership, operations, or education management. Someone who is personable, empathetic, and exceptional at building strong relationships with both families and staff. A proactive and supportive management style. Excellent organizational and communication skills. Ability to multitask and manage competing priorities. Desire to grow in a role. Comfortable with light tech troubleshooting (e.g., printers, software logins). Basic STEM knowledge and eagerness to learn our curriculum. The ability to drive is highly preferred. Specific Certifications/Qualifications: Valid Standard First Aid & CPR Level C (or willing to obtain). Willing to undergo a Vulnerable Sector Check annually. Why MakerKids? This is a fantastic opportunity to: Join a growing, values-driven organization Gain experience in management and entrepreneurship Make a meaningful impact on children's learning and development Be part of a fun, positive, and collaborative team culture