Live Chat Support Agent (Remote – Part-Time & Full-Time) at Western Forest Products — NeverHard

We are looking for a responsive and detail-oriented Live Chat Support Agent to join our team. This remote role is available on both a part-time and full-time basis, providing real-time assistance to customers through online chat platforms. This position is well-suited for individuals who enjoy assisting customers in a fast-paced, digital environment while working remotely. Key Responsibilities: Respond promptly to customer inquiries via live chat Provide accurate information about products, services, and policies Assist customers with orders, account issues, and general questions Resolve concerns efficiently while maintaining a positive tone Escalate complex issues to the appropriate team when necessary Maintain clear and accurate records of customer interactions Ensure a high standard of customer satisfaction with each interaction Requirements: Excellent written communication and typing skills Strong attention to detail and ability to multitask Ability to remain professional and courteous under pressure Basic computer proficiency and familiarity with chat platforms Strong problem-solving skills and a customer-focused mindset