Leasing consultant at Groupe EMD Batimo — NeverHard

Job DescriptionJob DescriptionSalary: Are you a people person who is passionate about sales and motivated by achieving goals? If you're committed to delivering outstanding customer service, thrive in a team environment, and have a strong interest in real estate, this opportunity is for you! Reporting to the Director of Leasing and Customer Experience, the successful candidate will be responsible for leasing apartments. They will assist prospective tenants in choosing their new home while helping to meet leasing goals. A leasing advisor is much more than a salesperson: they are a trusted advisor, guiding tenants through an important life transition. They understand that changing living environments can be a challenging time, and they know how to make this transition reassuring, compassionate, and positive. They focus on making the process more transferable from one project to another in terms of how its presented, rather than emphasizing the concept of changing living environments or major life transitions. YOUR ROLE AND RESPONSIBILITIES More specifically, your day-to-day work with us will involve: Manage rental inquiries and use the tools provided to you to present the project and the apartments to prospective tenants; Support, guide, and advise prospective residents throughout the process of selecting their future apartment, taking their needs and expectations into account; Maintain an up-to-date list of potential clients and conduct rigorous and consistent follow-ups with prospects using the customer relationship management (CRM) system; Draft lease agreements and ensure they are properly executed; Maintain a high level of customer satisfaction by providing personalized, high-quality service; Contribute to the rental marketing strategy to promote the real estate project; Monitor the competitive landscape in the sector; Participate in various events organized to support leasing; Conduct outreach within the community; Provide support and coordination for move-ins; Perform all other related tasks. EXPERIENCE AND REQUIREMENTS Experience in sales, rentals, or customer service, ideally in a residential setting or with an aging clientele; Fluency in French and English, both spoken and written; Knowledge of Microsoft Office, collaboration tools (Teams), and CRM systems (HubSpot) (a plus); Strong verbal and written communication skills, with a clear, courteous, and reassuring tone; Ability to understand the needs of a mature clientele and advise them effectively; Team player with the ability to thrive in a dynamic environment; Knowledge of the senior living sector (a plus); Organizational skills, independence, attention to detail, and a people-oriented approach. Why join our team? A collaborative and stimulating work environment with passionate colleagues; The opportunity to contribute to an innovative, large-scale real estate project; A competitive bonus program; A full week of paid training; Tours of our existing projects; Free coffee and tea on-site; Celebrations of achievements with a team dinner; Group medical and dental insurance after 3 months of service; 2 days of personal leave (sick leave) per year; Access to a telemedicine program. ____________________________________________________________________________________________________________________________ Tu es une personne de cur, passionne par les ventes et atteindre les objectifs te motive? Si tu as un sens aigu du service, une forte capacit travailler en quipe et un intrt marqu pour l'immobilier, ce poste est fait pour toi ! Relevant de ladirectricede la locationet exprience client, la personne slectionne sera responsable de la location dappartements.Elle devra accompagner les futurs locataires dans le choix de leur nouveau chez-soi tout en participant latteinte des objectifs de location. Le conseiller la locationestbien plus quun vendeur: cest une personne de confiance, un accompagnateur dans une tape importante de vie. Il comprend que changer de milieu de vie peut tre un moment dlicat, et il sait rendre ce passage rassurant, humain et positif.Le rendre plus transfrable dun projet lautre dans la formulation et moins dans la notion de changement de milieu de vie et tape importante de vie. TON RLE ET TES RESPONSABILITS Plus prcisment, ton quotidien avec nous ressemblera : Assurer la gestion des demandes de location et utiliser les outils mis ta disposition afin de prsenter le projet et les appartements aux prospects; Accompagner, guider et conseiller les futurs rsidents tout au long du processus de slection de leur futur appartement en prenant en compte leurs besoins et attentes; Tenir jour une liste de clients potentiels et effectuer des suivis rigoureux et constants des prospects laide du systmede gestion de la relation client(CRM); Rdiger les contrats de location et veiller leur bonne excution; Maintenir un haut niveau de satisfaction client en offrant un service personnalis et de qualit; Participer la stratgie de marketing locatif pour promouvoir le projet immobilier; Effectuer une vigie concurrentielle dans le secteur; Participer aux diffrents vnements organiss pour supporter la location; Faire du dmarchage dans la communaut; Assurer le support et la coordination en vue des emmnagements; Toutesautrestchesconnexes. EXPRIENCEET EXIGENCES Exprience dans la vente, la location ou le service la clientle, idalement dans un contexte rsidentiel ou auprs dune clientlevieillissante; Matrise du franais et de langlais, tant loral qu lcrit; Connaissance de la suite Microsoft Office,des outils de collaboration (Teams) et des systmes de gestion de la relation client CRM (Hubspot)(un atout); Aisance dans la communication orale et crite, avec un langage clair, courtois et rassurant; Capacit comprendre les besoinsduneclientle matureet les conseiller efficacement; Esprit dquipe et aptitude travailler dans un environnement dynamique; Connaissance dumilieu des rsidences pour ains(un atout); Sens de lorganisation, autonomie, rigueuretapproche humaine. Pourquoirejoindrenotrequipe ? Un environnement de travail collaboratif et stimulant avec des collgues passionns; Lopportunit de contribuer un projet immobilier innovant et de grande envergure; Unprogramme de bonification avantageux; Une semaine de formation complte paye; Visite de nos projets dj en fonction; Cafetthoffertssur place; Les victoires sont clbresdans un souper dquipe; Assurances collectives mdicaleset dentairesaprs 3 mois de service; 2 jours de congs personnels (maladie) par anne; Accs un programme de tlmdecine.