Lead AI Platform Engineer at Manulife — NeverHard

At Manulife, Cloud & AI Platform Engineer is responsible for designing, building, and maintaining the infrastructure necessary for deploying AI solutions on cloud platforms. This role involves creating scalable and efficient cloud architectures that support AI model training, deployment, and management. They collaborate closely with data scientists and data engineers to ensure seamless integration and operational efficiency of AI models. Additionally, the role requires monitoring system performance, troubleshooting issues, and continuously optimizing platforms for cost-effectiveness and scalability. Must stay informed about the latest advancements in AI and cloud technologies to drive innovation and improve the organization's AI capabilities. Partner with architects and development teams in understanding data and using it to serve our businesses and operations whilst ensuring alignment to Manulife's IT security and risk guidelines! **This role is an individual contributor role at the senior technical leadership level. Along with deep technical hands-on experience, strong leadership capabilities are equally required.** **Office location: Toronto - Canada or Waterloo - Canada** **Work arrangement: Hybrid - 3 days in office, 2 days from home;** **Remote working arrangement is not available** **.** **Position Responsibilities:** + Design scalable and robust AI infrastructure that supports model training, deployment, and management + Update and maintain AI models and infrastructure as technology and requirements evolve + Stay updated with the latest advancements in AI and machine learning technologies + Experiment with new tools and techniques to improve cloud data lake platform and models + Gain deep understanding of data by collaborating with business and advanced analytics partners; demonstrate the understanding to design, curate and publish connected data sets that enables users to self-serve + Lead on ensuring our Azure applications in prod run within SLA and ensure their robustness and security. + Propose technology improvements or come up with innovative solutions to solve business problems. + Participate and propose best solution for AI projects + Collaborate with Architecture, security, and risk teams and implement latest guidelines and Azure standard methodologies + Lead, mentor and guide data engineers to promote customer first approach + Automate infrastructure provisioning and deployment using tools such as terraform + Implement CI/CD pipelines that enables automated code deployment + Participate in Agile sprints and ceremonies; supports rapid iteration and development + Take lead in maintaining the inventory of critical data elements and lineage + Cultivate and maintain strong relationships and fosters collaboration with various teams and partners within the organization + Provide guidance and mentorship to junior engineers and other team members **Required Qualifications:** + **Bachelor's in Computer / IT or data related fields required** + **Minimum 10+ years IT industry experience is required** + **7 to 10 years of previous platform engineering experience, with experience working in enabling azure related data technologies** + **1-2 years of experience in model deployments and infrastructure deployments for AI** + **Solid understanding of Azure infrastructure; subscriptions, resource groups, resources, access control with RBAC (role-based access control), integrations with Azure AD and Azure security principles (user group, service principal, managed identity), network concepts (VNet, Subnet, NSG rules, private endpoints), password\credential\key management and data protection** + **Strong hands-on knowledge of Azure Databricks, ADF, ADLS, Synapse Serverless/dedicated/spark pools, Python, PySpark, and T-SQL along with experience designing and developing scripts for ETL processes and automation in Azure Data Factory and Azure Databricks** + **High proficiency in GIT/Jenkins/dev ops processes to maintain and resolve issues with data pipelines in production** + **Good understanding of data modeling, data mart, data Lakehouse architecture, SCD, data mesh and delta lake overall** + **Solid understanding of data privacy and compliance regulations and standard methodologies for preserving customer data** + **Experience deploying LLM models & monitoring AI infrastructure in cloud environments** + **Knowledge of implementing azure technologies and networking via terraform along with ability to fix issues with Azure infrastructure in production** **Preferred Qualifications:** + Architectural background on solutioning and designing AI use cases is preferred + **Industry experience from large complex highly regulated environment is highly desired** + Master's degree is a plus **_When you join our team:_** + We'll empower you to learn and grow the career you want. + We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we'll support you in shaping the future you want to see. The role being advertised is an existing vacancy. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com . **Referenced Salary Location** CAN, Ontario, Toronto, 200 Bloor Street East **Modalidades de Trabajo** Híbrido **Salary range is expected to be between** $113,260.00 CAD - $210,340.00 CAD Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación. Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .