Knowledge and Change Enablement Analyst at Description IREN — NeverHard

Description IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way - responsibly, sustainably and having a positive impact on the communities we operate in. We are seeking a Knowledge and Change Enablement Analyst to join our Technical Delivery team in Vancouver, BC. This role is the knowledge and governance backbone of IREN’s HPC infrastructure delivery and IOC operations who will own end-to-end lifecycle of SOPs, runbooks and change enablement support across the organization to ensure every delivery and operational activity is documented, pre-approved and audit ready as well as seeing to the knowledge base structure and maintenance of the repository. Working directly under the Sr. Manager, Technical Delivery sitting at the intersection of knowledge management and change enablement. The Knowledge & Change Enablement Analyst ensures that IREN’s SOP library is current and CAB-ratified, the Knowledge base is maintained and reviewed which will be available to both delivery and operations teams. They will also champion the Change Enablement framework is consistently applied across all of IOC activities supporting IREN’s ISO 27001 and SOC 2 compliance posture at every stage. Requirements Bachelor's degree in Information Technology, Business, or equivalent hands-on professional experience; ITIL v4 Foundation certification 3–5 years of experience in a knowledge management, change management, IT governance, or ITSM role within a technology, data center, cloud, or infrastructure environment Demonstrated experience authoring, reviewing, and maintaining SOPs, runbooks, or technical procedures in a production or mission-critical environment Hands-on experience with change management frameworks and processes including change classification, CAB participation, evidence capture, and pre-approval workflows; ITIL Foundation certification preferred Awareness of ISO 27001 and/or SOC 2 control frameworks as they relate to change management, configuration management, and records retention Hands-on experience enabling change within ITSM platforms, JIRA preferred; ServiceNow or equivalent Familiarity with Confluence for documentation authoring and version control Strong structured writing skills with demonstrated ability to translate complex technical processes into clear, executable, audit-ready documentation Experience coordinating review and approval workflows across multiple stakeholders including technical reviewers, approvers, and governance bodies such as a CAB Understanding of service transition principles ensuring knowledge assets are complete and operationally ready at go-live Comfortable working cross-functionally with delivery, operations, engineering, and service management teams to gather information, validate procedures, and drive documentation to completion Strong attention to detail and organizational discipline to manage multiple SOPs, coordinate reviews/audits, and ratification items concurrently without losing track of status or deadlines Comfortable operating in a fast-paced, dynamic delivery environment where priorities can shift with hardware arrivals, site readiness, or engineering dependencies Clear written and verbal communication skills with the ability to coordinate across technical and non-technical stakeholders Other important requirements This role operates in a fast-paced delivery environment where SOP and change readiness directly impacts the ability to progress deployment gates and execute Standard Changes where responsiveness and follow-through are critical